AVOID this place at all cost!!!!
TLDR:
1. Threatened to kick us out because we said no pre-moveout carpet inspection, even though it is agreed on paper previously and signed by me, my roommates, and the leasing office. Picture attached in this review.
2. Charged us almost $2400 after we move out for “wear and tear” in addition to $1100 deposit
3. We paid rent + utility timely the first day of EVERY month, still charged $550 extra after move out cuz “we did not pay for utility for the last 3 months of stay”.
4. Some people in management team are very passive aggressive during communication.
Here’s the longer story if you wanna kill some time
1. Me and 2 other friends lived here 9/23-9/25. 6 months before we moved out, we signed a document with the leasing office, saying we do not want any pre-moveout inspection because all of us will be gone during summer and will not have time to clean up before the pre-moveout inspection. In 7/25, which is 1.5 months before our official move out date, we received a notice stocked on our door saying the leasing office will do pre-move out carpet inspection in 3 days. Mind you non of us were in Davis, the only way we found out about this is because my partner was grabbing some stuff from my room and saw the notice. We argued with the manager, Kyra, who said the leasing office had every right to enter our apartment since they put out the notice 72 hrs in advance. The next day, fulling aware none of us were in Davis, she put another notice on our door, threatened to kick us out if we do not give permission for the inspection. We reminded them multiple times that we already signed a document 6 months prior saying we do not want any inspection. Eventually they gave in.
2. After move out, they charged us $2400 extra outside of $1100 deposit. The carpet and vinyl were already 9 years old, which is approaching the use limit (they change all the carpet and vinyl every 10 years). Despite approaching use time limit, they charged us FULL AMOUNT for vinyl replacement. We argued with leasing office for almost a month before they got back to us and correct the invoice.
3. Charged us $550 extra for the last 3 months of utility before we move out because “we did not pay”. However, we paid rent and utility timely on the first day of every month. After showing them screenshots, they still deny the mistake. Called them, I was on the phone for 30 minutes with a guy, explaining that we were charged extra and they need to fix the invoice, but the person didn’t know what’s going on and was trying to convince me that we did not pay.
4. The whole process of communicating with the team back and forth was EXTREMELY frustrating because they will not admit their mistakes. After arguing with them a whole months, they finally agreed to correct the invoice and gave our deposit back. I cannot imagine how many tenants they have charged extra after moveout and how much money they made off people who do not have the habit of arguing with the leasing office.