KW
Kaitlyn Williams
Jan 3, 2021
In Feb 2020, I placed a holding deposit of $500. The manager was a lady who was very friendly and helped me fill out the paperwork. I had to write "To Ellington Apartments" which I did, and said that if I changed my mind, I would get my money order if I came within 3 business days. It ended up not working out so I came back two days later and she gave me the money order back. I was surprised to see a stamp on it saying "Feb 28" (the day that I gave her to money order), but I didn't want to say anything because it was my first time ever searching for apartments and I assumed that it was normal. When I went back to the Davis postal office (where I ordered my money order in the first place), they said they could not take it because the stamp indicates that the money order has been endorsed. I called the apartment and they said that this never happens and that the stamp does not mean that. Mind you, this contradicted the post office as well as ALL the banks in Davis, all of whom said that the stamp indicates endorsement. What was most frustrating was the fact that the apartment continued to say that I should just cross off "To Ellington Apartments" even though I continued to tell them that that wasn't the issue but the stamp was the issue (I had to repeat this at least 3 times to them). I asked why the apartment manager why she could not just take back my money order, endorse it, and write up a new one or a check. They said that was against their policy unless the post office gave them a handwritten letter. BUT THEN, the post office said they could not do individual letters but could email or call the apartment management instead. After having my parents and post office call the apartment, they still budged and both parties basically told me they could not help me at this point due to their contradicting regulations. When covid-19 hit, I had to return home and funnily enough, Ellington Apartments called me sometime in the summer, asking if I was a resident there because they had "unfinished" paperwork under my name. I told that worker the whole situation. He was very nice and even told me that I seemed calm about the whole ordeal because he would've been super upset. He tried helping me out but I told him I had done all of the things he had suggested already. Fast forward 6 months later, I am back in Davis and I go back to post office (who remembers me), and is shocked that I still haven't gotten my money back. Both the post office and myself try calling the apartment for 3 consecutive days and no one ever picked up. At this point, I think the post office people were just annoyed/feel bad at this point so they just said that they would make an exception and take my money order with the stamp on it and gave me $500 in exchange. Throughout this experience, I've learned that this actually happens to a lot of students but it is usually easily settled by calling the apartment and them writing up a new money order w/o the need for a handwritten letter, which Ellington Apartments refused to do. Yes I eventually got my deposit back but this is ridiculous and should never happen.