Real Property Management West San Fernando Valley

Within 3 business days of the rent paid. We deposit it into our trust account and once the funds have cleared the bank, we direct deposit the rent from the current month, minus our fee and any other expenses, into a bank account of your choice.

Property income/expense accounting is part of what’s covered in our management fee. We can also pay other property-related bills such as HOA fees, property taxes, gardeners, pool service, etc…

For tenant-occupied homes, tenants submit a maintenance request via their online tenant portal or our 24-hour maintenance hotline. Our portal allows tenants to submit a work order request by providing a description of the issue as well as uploading photos of the issue, when appropriate. Owners receive the same notification of the request that we do once submitted, our goal here is full transparency of everything going on with your property. Tenants can also track the status of their requests online. When a request comes in, we assess it and see if it needs immediate dispatch or if we can proactively troubleshoot the issue with the tenant. There are many common repair requests our team is trained on how to troubleshoot. If the issue needs to be fixed, we assign the work order to one of our preferred vendors. We utilize third-party vendors / independent contractors for all work. We make sure the cost of the repair is fair and that the work was completed satisfactorily. The management agreement allows us to approve any repair under $500, without having to bother our clients. Larger repairs over $500 require owner approval, so we will contact the client in those cases. Exceptions to the $500 approval rule include emergency maintenance and habitability issues. If we have to act quickly to protect persons or property we will do so, to protect our owner’s best interest.

Yes, if an owner has a specific handyman or vendor they wish to service their property, RPM will note in their portfolio and contact them first for service. When the property is vacant, owners can handle the repairs needed to make the property “rent ready,” if they choose. Our preference is to use our vendors to ensure leasing deadlines are met, as we work with these vendors regularly, they are insured, licensed, reliable, trusted and we know what to expect.

All prospective tenants must participate in an extensive screening process. Each adult over 18 yrs. of age must complete an application. First, nationwide background checks and eviction database screenings are completed to look at criminal backgrounds and the sex offender registry. Next, we ensure they qualify financially by reviewing their credit report, verify employment, and review pay stubs and/or tax returns. Finally, we review their rental history by contacting their previous two landlords for references.

Real Property Management West San Fernando Valley wants you to be in the know about your properties without you having to make a call. We offer you an online portal to see the activity of your rental investment(s). Your monthly reports are uploaded each month, available funds are transferred to you electronically and you have the ease of use and communication to see if maintenance requests have been submitted on your property. Our goal is to allow you to be as hands-off as you want to be, but be confident and know what is going on. If you do prefer to call and talk with someone, you can definitely do that too.

Statistics show over half of all renters have pets. Being open to pets will increase demand through the entire prospective rental pool. If you would rather play it safe, it is OK to say no pets. If you are open to a pet, we always say, “pet considered”. That means we may approve the right pet, not all pets. Emotional Support Animals are handled per California state law requirements. Ask our office for more information.

Besides our informative and highly market visible website, we advertise on multiple top rental websites. Our advertisers receive online exposure to millions of renters on numerous leading websites, creating more opportunities for you to find renters and fill vacancies.

The leasing process varies due to several factors, but we typically fill vacancies with qualified applicants within 30 days.

We perform a market analysis comparing similar available rentals and use data-driven marketing to set and adjust the recommended price.

Rent is deposited into our trust account and, after clearing, we direct deposit rent minus fees into your chosen bank account within 3 business days.

Yes, our management fee includes property income/expense accounting and payment of bills such as HOA fees, property taxes, gardening, and pool services.

Tenants submit maintenance requests via an online portal or hotline; we assess, troubleshoot, and assign work to preferred vendors, approving repairs under $500 without owner input.

Yes, owners can specify preferred vendors or handle repairs when vacant, but we recommend our trusted vendors to meet leasing deadlines effectively.

All adult applicants undergo background, eviction, credit, employment, and rental history screening to ensure qualified renters.

Our office is located at 21000 Devonshire St, Suite 200, Chatsworth, CA 91311.

We are open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends.

Nearby you can find services such as Grand Welcome 365 (property management), James Arnold Pasternak (dentist), and Retro Revival Saxophone Mouthpieces (musical instrument store), offering a variety of options to attend before or after your visit.

Yes, Mother India Restaurant, an Indian and vegetarian restaurant, is close by for dining options after your appointment.

You can visit places like Old English Tattoo Studio for arts and entertainment or check out Retro Revival Saxophone Mouthpieces and Masters of Maple Drums for musical instrument shopping.