Business Details
About
Apartment Building
Location
Reviews
4.2
82 reviews
5 stars
58
4 stars
6
3 stars
4
2 stars
4
1 star
10
What are people saying?
AI-generated from recent customer reviews
Staff Responsiveness
Many customers praised the staff, particularly Omar and Shannon, for their helpfulness and quick responses to maintenance requests.
Community Atmosphere
Residents appreciate the friendly and welcoming community, often highlighting the sense of belonging and support from both staff and neighbors.
Maintenance Issues
Several reviews mentioned ongoing maintenance problems, including plumbing issues and water shut-offs, which have affected residents' quality of life.
Parking Challenges
Parking is frequently cited as a significant issue, with many residents expressing frustration over limited spaces and the need to park far from their units.
Mixed Experiences
While many reviews are positive, there are also complaints about management practices and hidden fees, indicating a mix of experiences among residents.
- SSShellyDec 11, 20255.0I have lived at La Valencia for awhile and the location is the best. Easy access to Hwy 17 & 85. Close to downtown Campbell. It is an easy walk to enjoy the Sunday Farmers market! John D Morgan is a great place to take your dog for a walk as La Valencia is pet friendly. The grounds at La Valencia are always well maintained. The manager, Shannon, and Yuli, the maintenance guy, have been great to work with. I appreciate how quickly they have taken care of any issues!
- BCBurak Efecan CarucciDec 9, 20251.0I had a reservation at 2 PM, but when I arrived the office door was locked. We had to wait outside in the cold for several minutes, and when someone finally came, he made strange faces at us like he was mocking us. Very unprofessional. We asked to see a 1+1 unit, but he showed us an apartment that was already rented to someone else, and even told us to enter the home with our shoes on—which felt extremely inappropriate. They also spray the trees in the community, but there were no warning signs anywhere. This is something pet owners should be aware of for the safety of their animals. They advertise “specials,” but apparently you must apply right at that moment or it won’t count. The employee only told us this at the very end, almost like a joke, saying the special wouldn’t apply if we walked out of the office. Overall, I would not recommend leasing here because of the way the office is run. Very disappointing experience.
- MDMaureen DuffySep 6, 20255.0Roland D. has made the process of choosing an apartment, and now moving in so much easier! He's a pleasure to work with, promptly answering all of my questions and walking me through all of the details of the move in. I'm very appreciative.
- ALArden lawsonAug 17, 20255.0I was new to the area, stayed here for the summer. Management was very responsive and supportive, the community is safe. Happy with my time here
- RNRichard NietoAug 5, 20255.0Excelente tengo un año de vivir aquí y la experiencia es muy buena !! Además el mantenimiento de los apartamentos es muy rápido !! Son hermosos los apartamento, la piscina el gym la lavandería todo tiene un orden muy bueno y las personas que están en la recepción son muy buenas personas !!!