Mirabella Apartments

Reviews

• MK

  Magdalena K

  Jun 20, 2025
  1.0
  Warning to prospective tenants: Proceed with caution if you value peace of mind, fair treatment, and transparency. I lived at Mira Bella Apartments in Bermuda Dunes, CA, for several years. My fiancé and I were respectful tenants who always paid rent on time through their online portal — until we encountered serious problems that escalated into a legal dispute. In February 2025, we reported a wobbly mirror closet door that later broke while my fiancé was trying to realign it. We had previously mentioned the issue during their inspection. When maintenance arrived weeks later with the wrong-sized replacement door, we politely raised concerns. The technician became upset and left mid-job — we even have video proof of this interaction. We brought the matter to the property manager, Martha Escobedo, who told us that if we didn’t like the way they handled things, we could “just move out.” When we responded that we would move out on our own terms, she served us with a Three-Day Notice to Quit just three hours later — a move that felt clearly retaliatory. We attempted to resolve things in good faith, calling FPI Management (the parent company) multiple times and even hired an attorney at our own expense, paying $3,200 for legal help. Despite this, the rent portal was blocked, and we were unable to pay March rent — something we can prove with dated screenshots. They still charged us late fees and attorney’s fees — even after they dropped their eviction case against us. That’s right — we filed an answer in court, and just days later, they dismissed the case without prejudice. We moved out on May 1 and submitted a change of address form, yet they falsely claimed we didn’t provide one and withheld our $600 deposit. Now, we are being chased by a collections agency for over $7,400 including late fees, attorney fees, and other unexplained charges. We are disputing the debt formally and preparing to take this to civil court. This was not just bad management — it was a deeply retaliatory and emotionally distressing experience. I now have medical documentation from urgent care and my primary doctor due to the anxiety this situation caused me. Please — if you are considering moving here, ask questions, document everything, and read the lease carefully. If anything goes wrong, you may find yourself on your own — like we did.
• JR

  Jackie Reyes

  Oct 14, 2021
  2.0
  My lease is done this month.. I've been trying to get ahold of the office by phone and by email since 2 months ago in order to figure out about renewing. I haven't heard back from anyone to this day. I still call every other day at different times and no one ever picks up the phone.. My scanner to both the front and back gate have stopped working, I even tried to scan it at the scanner by the office to "reset" it and it no longer works.. I now have to wait outside the gate for another resident to scan theirs in order for me to even get on the property. I would really appreciate a call back in order to resolve my lease and renew as well as fix my scanner.
• JF

  Janae Franklin

  Dec 2, 2018
  1.0
  I lived here over two years, too long. Shortly after I moved in I realized there where roaches. I let them know and the said they would have someone cone and spray. The guy came twice and hen never came again. I ended up buying someone myself to get rid of them. Everything I called for a repair nothing was ever repaired right. When I moved out, I got a bill in the mail for around $1200 dollars. They said they had to replace to carpet in the entire apartment! I told them I didn’t understand why they would do that since the carpet was dirt in high traffic areas but it didn’t need to be replaced because I had big area rugs in every room. I asked why didn’t they just replace whatever area was damaged. They said the carpet company cant replace just one room. I called the carpet company they got the estimate from and asked if one area of carpet in an apartment is damaged must all the carpet in the entire apartment be replaced. The lady acted shocked that I would even suggest such a thing. Even though I had pictures I took to prove the carpet did not need to be replaced And taking them to court I decided to just pay to avoid the hassle. I called to make payment arrangements because I am a single mother and did not have $1200 dollars to give them at once. They gave me a number to call to make arrangements but when I called the number After talking to them, I realize it was a collection agency!! Of course they didn’t have my information because I just moved out and the debt hadn’t gone into collections. I called mirabella to make payment arrangements and they refused to help me. I had to wait until this debt ruined my credit to pay it. I lived there and paid my rent on time every month. I was a good tenant. I can’t believe they treated me this way. Do t move here. Move to La Quinta where you can get 3 bedroom homes with garages for the price of a two bedroom here.
• CM

  Carla M

  May 17, 2018
  5.0
  Beautifully remodeled apartments. Danielle was very helpful and made the entire process very pleasant.
• DP

  Denise Phelps

  Oct 20, 2016
  1.0
  Constantly told things will be handled when they aren't, I have been yes'd to death in order to stay. False sense of security.