Metro

Reviews

• LK

  Laiba Khan

  2 days ago
  1.0
  In a very shady area and the leasing company false advertises. I viewed the property with Jeff Pasuca, who told me rent is not $1530 as advertised but $1850. Upon viewing, the bedrooms are sooo cramped, and although a nice apartment, area is very shady, idk about the alarm noises but so many ppl have complained. If you are desperate, please read the reviews before making a decision.
• JA

  Jonathan Acevedo

  Aug 13, 2026
  1.0
  PLEASE DO NOT RENT HERE!! This is the most negligent management I've ever encountered. They don't care about their tenants at all. -THIEVES right in front of your unit. They won't take responsibility for anything, they don't provide security camera footage, and they offer zero support. -FILTH in the hallways, recycling area, and elevators. The floors are black and haven't been cleaned in three years. -INSECTS everywhere, from the parking lot to the hallways, due to the previous point. Don't even think about opening your doors. -FIRE ALARMS every week, or even every other day after midnight (sometimes 3 times per night, no joking). My children were traumatized by the constant alarms. -OFFERS that never materialized. One day they say there's a discount, and the next day they say nothing can be done. Don't expect anything from them. -EXPENSIVE REPAIRS. They don't allow you to repair your own unit or provide any information, only to then charge you and take your entire deposit. Please think 100 times before signing anything, all places are better than this!
• YK

  Yuliia Kudrenko

  Aug 8, 2026
  1.0
  Scammers! Don’t waste your time! The building management is extremely unprofessional and misleading. Before my scheduled tour, I received information from the company in sms and email stating that two units were available: one for $1,500+ CAD and another, with a den, for $1,800+ CAD. I spent 40 minutes traveling to the building, only to be told upon arrival that the $1,500+ unit did not exist. I showed Jeff the message I had received directly from their company, but instead of taking responsibility or trying to resolve the issue, he said he had no idea why his employee Charlie had provided me with that information and that he would not do anything about it. I also asked for a manager’s contact information, but Jeff refused, saying that he doesn’t have a manager. The entire interaction was extremely unprofessional, unpolite and unhelpful. If a company provides incorrect information to a potential tenant, the least they can do is acknowledge the mistake and try to make it right. As for the building itself, the location was also very disappointing. There is significant traffic and SkyTrain noise, the area feels isolated, and there was a lot of dust and dirt around the property. In my opinion, the prices are not justified by what is being offered. I would not recommend wasting your time with this building or its management.
• MS

  Mariia Simchuk

  Jul 31, 2026
  1.0
  Think twice before renting in this building. Last night, the fire alarm went off repeatedly throughout the night, starting at around 1:00 a.m. Each time, residents returned to their apartments and tried to fall asleep again, only for the alarm to go off once more. This was already the second night this week that residents were woken up by the fire alarm. This has been happening for approximately six months. At this point, it honestly feels like torture. You finally fall asleep, only to be repeatedly woken up by an incredibly loud alarm. It feels like residents are being subjected to some kind of sleep-deprivation experiment. People are exhausted, pets are terrified, and management continues to promise that the issue will be fixed, but the same problem keeps happening. The fire alarms are not the only concern. I have personally seen cockroaches in the amenity rooms, and the garbage area on the first floor is frequently overflowing, creating serious sanitation and potential pest concerns. Package theft is also a recurring issue. I have had packages stolen from outside my apartment door, including deliveries that disappeared within about an hour of being dropped off. Residents pay high rent along with additional amenity-related fees, yet the overall experience is extremely disappointing. Between the repeated nighttime alarms, sanitation concerns, and package theft, I cannot recommend living here. Saving money on rent is not worth sacrificing your sleep, health, peace of mind, and the security of your belongings.
• AA

  A

  Jul 25, 2026
  1.0
  I have lived at Metro City since June 2024, and unfortunately the quality of management has gone downhill since Carlos was replaced. Carlos was by far the best resident manager we had—he was responsive, professional, and actually addressed residents' concerns. The current building manager rarely responds to phone calls or text messages, making it extremely difficult to get issues resolved. The maintenance problems in this building are unacceptable: * One of the elevators has been out of service since April 27, 2026. This isn’t the first time the elevators aren’t working for an extended period aswell. * The front entrance buzzer has stopped working, and management has not responded about getting it fixed. * The garage buzzer has not worked for over a year. This is the newest building, yet it seems to have the most ongoing maintenance issues. I'm also very concerned that the stairwell doors are being locked. In an emergency, such as a fire, how are residents supposed to evacuate safely if they can't access the stairwells from inside the building? This raises serious safety concerns. Another frustrating issue is the elevator restrictions after 5:00 p.m. Visitors who have already been buzzed into the building still can't freely use the elevator in certain buildings, forcing residents to go downstairs to let them up. We pay to live here, not in a prison. Residents should not have to leave their unit every time they have a visitor who has already been granted access to the building. To make matters worse, I recently had eye surgery and am not supposed to be repeatedly going up and down the stairs or making unnecessary trips downstairs. When the front buzzer doesn't work, I have no choice but to go downstairs to meet deliveries or visitors because management has failed to fix the system. This is incredibly frustrating and completely avoidable if the building were properly maintained. For the amount of rent residents pay, these issues should not continue for months—or even over a year in some cases. Residents deserve a building that is properly maintained, a management team that communicates, and policies that prioritize both safety and convenience. Right now, this building is falling far short of those expectations.