Sonora at Alta Loma

Reviews

• JS

  James Simmons

  Feb 12, 2026
  5.0
  I've been a member of this community since 2007 (that's 19 years). I've seen this property bought and sold a few times. There have been several management teams over the years. This current team is amazing and on par with one of the earlier teams (that was just stellar)! I see the work around the facility, and it is comprehensive and consistent. Grounds are kept and maintenance performed on a clock-like schedule. As we emerged out of Covid, many programs were birthed for the community. One of them is the variety of food trucks for residence who are too tired to cook after a long day at work. The convenience of having food trucks at your doorstep is thoughtful and helpful. The Christmas Lights Decoration Contest is another (the kids love it). I watched them walking through the community in awe of the lights. It is easy to complain about an incident or when something breaks (because its common and expected for them to break). That's why we have a maintenance crew. Sure, they do not always get it right the first time (but neither do you). Response time is quick and the repair is immediate. We are in a prime location where we look can look north at the local mountains or turn south and view the lovely valley and basin below. In my 19 years here, this community continues to provide a safe shelter for me and my family. I have two grown daughters who grew up here. This management team cares and understands life happens and when it does, they adjust and happen right along with it. I would be remised if I didn't mention Vivian Clark and her attention to the community. I know sometimes it doesn't feel like it, but we all appreciate you immensely! Keep up the good work . . . and of course Robert who has been a mainstay for maintenance over the years. Sincerely, James and Nicole Simmons
• ML

  Melissa Lopez

  Feb 5, 2026
  5.0
  Samantha and Michael were amazing to work with while showing me around what I’m hoping will be our new townhome. They were friendly, professional, and truly made me feel welcome. You can tell they genuinely care about the community.A special thank you to Vivian for being so patient, kind, and understanding while helping me submit my application—even though I keep messing up the paperwork 😅. Such a great team overall!
• JE

  Jossie Elias

  Feb 3, 2026
  1.0
  I want to share my current experience with Vivian C. the so called “community manager” of the Sonora Apartments here in Alta Loma CA, she is an incompetent manager, we got our car towed from the complex on the 1/29/26 like around 3:30pm, the reason was not concrete as to why, the tow guy did not have an answer either, he just said because manager approved it. I went to the office, to get an explanation as to why my car was towed but no one in the office could give me a concrete answer, one said because my car was poking out, then they said because I don’t have enough driveway to park there, then finally when I went with my partner they said because the fire line sign is there, which the fire line sign it’s sometimes in tenants “driveways” where they can supposedly park, so I don’t know why they don’t get towed? She then proceeded saying that she has sent notifications to tenants saying that we are not allowed to park outside our garages, that she “sent them last year”, which I replied well we are fairly new to these apartments and we did not received any notifications, then she reply “well I don’t have to notify you when towing a car”. Wow that felt like someone had slapped me and said I don’t care about you or your situation. Before moving, in our tour we specifically asked if we could park outside our garage because we saw that everyone did it, we were told preferably inside your garage but yes you can. Then now all of sudden we are told by them and by the corporate company, Kristen girl, that we are at fault because the No parking fire line sign is there, we have pictures of people still parking where those signs are and on red curves too, including golf carts (supposedly they are not allowed to park in red either, which they do all the time) and no one gets towed “immediately” like she has stated in an email Vivian sent yesterday to everyone except me. If they had been transparent since the beginning, we would have not park there at all. Another concern about these apartments is the issue of smoke and weed smell, it has was there occasionally since the beginning we moved in back in September 2025 but since this year started it has become extremely excessive coming from our neighbors next door day and night, it has trigger headaches and a lot of coughing, we reported it by email 1/4/2025, called the office the next day, Vivian answered me, I told her my concerns with my chronic illness and the effects it was causing me, I remind her that I have school aged children living here, and that the upstairs neighbors have children too, her response was not caring at all, she just said she will send an email. Nothing has happened since then, It’s 2/2/2026 and we haven’t heard a follow up from her, she tends to ignore issues, the day I was at the office trying to get an answer about my towed car, she didn’t have an answer about the smoke issue either, she “needed more paperwork “. It’s really suspicious that my car got towed, feels like she is targeting us because we complained about the marijuana smell and smoke and her covering for those people and retaliating to approved to tow our car without notification. Today Kristen from corporate office answer our email with saying that they won’t refund the bill from towing our car because basically we are at fault, and we ask to break the lease without penalty because of the smoke weed issue and unbearable effects. Since these apartments are smoke-free apartments , it’s a breach of contract, it’s a hazard to health and violates the covenant of quiet enjoyment, but said no, if we want to move we have to pay fees, they both don’t want to help or don’t want the well being as tenants, you can read reviews it has happened before. If you are planing to move to these apartments do your research in advance and read reviews not only here but at BBB website too, and specially think four times before moving here, not because it’s not beautiful area, but because of the indifference, apathetic, nonchalance, unconcerned and uncaring managers.
• LA

  Lorena Angela

  Jan 15, 2026
  1.0
  I moved in less than a week ago and have had nonstop issues since day one. Multiple water leaks, water intrusion, and at one point water came through a light fixture which is a serious electrical and fire hazard. Michael advertised as “fully renovated/luxury,” but it appears to be cosmetic only. There is rotting and swollen wood, pest issues, and fixtures that are falling apart. I have not been able to unpack, cook, or live normally due to constant repairs and disruptions. Extremely disappointing experience and unacceptable for the rent being charged. Management has been ignoring me all week.
• CA

  Chase Anderson

  Dec 1, 2025
  5.0
  maintenance is very helpful! my washer and dryer broke and they were able to get both fixed for me in less than 48 hours. thank you!