Promontory

Reviews

• BM

  Brody McCarter

  Nov 16, 2025
  1.0
  I lived here for two years. Would have moved out after 1 if things in my life weren’t as crazy as they were around the end of my first lease. Apt 510 is where I resided. Hopefully they fixed the issues I had several times before renting it back out. But honestly with how they care for the property I doubt they did. Promontory is overpriced and broken down. They LOVE their fees. Dont consider if you can afford it by looking at the base rent. The added on fees easily equal about $100 more than rent. Thats not even taking into account the disgusting and overpriced laundry. I easily spent $40 (on the low end) to $80 (on the high end) on laundry per month. Each year we lived here they sent an email out explaining that they are introducing some new fee. the first year was a "convenience" fee which they said just lumped all of the current add on fees into one charge. however they "conveniently" didnt mention the fee was $20 more than the current add on charges. I asked what that was for and was told it was for the amenities and $10 was for parking (which parking is unassigned and covered parking is very limited). The unit i lived in was stuffy and muggy even with the AC running. for 750 sqft out electric bill as $160 a month and we kept our usage down as much as we could. The unit had little tono air circulation. Don’t be fooled by the fancy gym. My belief of why they put that in was to get possible tenants excited enough that they might overlook issues with their units. They take better care of the gym than their units. Keep in mind you won’t be living in the gym. Scrutinize the apartment itself. Neighbors expressed similar problems I had as well as the quality of the property. There were two issues i dealt with time and time and time again in apt 510. The AC being the first, it leaked often. I would make a work order they would fix it by vacuuming some line connected to the sink in the bathroom. Sometimes it fixed it for a month, other times it fixed it for like a week or two before i need to have them come do it again. they even replaced the AC and it still had this problem. Not to mention the AC is SOOOOOOOO LOUD, turn it on when you look at the place and see for yourself. I never had a quiet moment in two years. The bathtub being the second issue. for some reason it seemed to sag and it would cause the caulking to tear all along the edges of the tub. This allowed water to get between the wall and the tub. Again a fix i had to make work orders for at least 12+ times and by the time we moved out it still wasnt fixed. about a month after we moved in the bottom of the tub began to peel. I made a work order and their "fix" was to spray paint the bottom of the tub. That of course didnt hold up for long before i had to make a work order again. then they had it resealed or something and that maintained for about 3ish months maybe before the walls of the tub started to crack and peel. I am a massage therapist and i enjoy being able to take baths to relax and rest my body after work. after the initial "fix" spray painting the tub i stopped taking baths. Dont really want to bathe in chemicals. You might ask why not go to the hot tub. and i did as often as i could. The problem there was the entire first year both pools were closed almost the entire year. the second year they were closed for weeks at a time and never really reliably open. I have almost been hit on several occasions in the parking lot because people here are impatient and rude. they installed gates at the entrance before we moved. The people here kept hitting them and knocking them off the tracks and breaking. I presume it was because they cant relax and wait for the gates to open. The complex "solved" this by installing an ungodly amount of speed bumps one after the other. Youd think that fixed it, It did not, it was still often broken or off the track on numerous occasions in closing Im happy i dont live here anymore. My new space is further north, 1,000+ sqft, nice patio im allowed to decorate, quiet AC and is $100 less than the base rent i was paying.
• EE

  Eros

  Sep 2, 2025
  3.0
  Overall good facility and clean. I have been visiting my family there for a while and they have been renovating. The parking policy need to be reenforced especially Handicapped spots. 3 times alone the same car has been parking in the 500 block and sometimes taking 2 spots in the handicapped zone. My grandma had to park a few blocks away and it was an inconvenience. I noticed a violation note posted on the car but nothing was done about it. Seems like people don't care. Pool is clean and the dog park is lovely. If I didn't own a place I would definitely live there.
• LL

  Luis

  Aug 15, 2025
  1.0
  Big homeless problem right outside the apartment complex. If you care about your safety, invest your money elsewhere. Don't see management doing anything about it. It's only getting worse. See the 'camps' built by the homeless people outside P.s. Don't spend your money here to rent until management removes the homeless people nearby. Look elsewhere
• YS

  Yao Shi

  Aug 10, 2025
  4.0
  Promontory is a great apartment community to live in. It is located in a quiet and convenient location in Tucson. The community is in good condition and gated, and the staff are all very friendly, doing a great job of making it a nice place to live. The community amenities are greater than you expected. The rents are reasonable with those nice amenities provided.
• KM

  Kirk Mower

  Aug 10, 2025
  3.0
  The number 4 on our padlock broke so we were locked out in the morning. We asked The front office and they said they would put in a work order. It still isnt fixed so we had to find another place to stay for the night and we dont have any of our things because its in our apartment. The worst part is this has happend before and the first time our battery was low and they didnt fix it for 5 days, the battery ran our on the 4th day and we were locked out again. These kinds of things should take prority and should be fixed as soon as possible. The gym, pickleball courts and other facilitys are nice though

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