AA
Abdulaziz Alanazi
Jan 29, 2026
This review is strictly about the application and leasing process, as I never moved in due to the extremely poor experience with management.
From the very first interaction, the process was chaotic, frustrating, and handled in a completely unprofessional manner. Communication was weak, slow, and disorganized, and simple questions were met with attitude instead of clear answers. The property manager we dealt with was rude, dismissive, and openly disrespectful. She raised her voice, showed zero patience, and made it clear that helping applicants was not a priority for her.
Her behavior was inappropriate and unacceptable, especially for someone in a managerial position representing a residential community. Instead of providing guidance or support, she created unnecessary stress and tension. This alone was enough to raise serious concerns about how tenants are treated after signing a lease.
A leasing process is the first impression of any apartment complex, and in this case, it was a major red flag. If this is how potential residents are treated, it is hard to imagine the level of care given to actual tenants.
The only positive part of this experience was Zully, who was professional, respectful, patient, and genuinely helpful. She handled herself with class and professionalism, and her conduct was the complete opposite of the manager’s behavior. Zully deserves recognition for doing her job properly despite the poor management around her.
Based on this experience alone, I strongly do not recommend this apartment complex. Management attitude, lack of professionalism, and poor communication made this one of the worst application experiences I have ever had.