Onnix

Reviews

• CH

  Cole Higgins

  1 day ago
  3.0
  Let’s start simple. As a Gen Z resident, I’ll do what we do best: be brutally honest while still giving credit where it’s due. I love living here. Truly. The community is nice, the location is great, maintenance is incredibly fast, and the internet speed is unreal. Pools are well kept. Landscaping is great. Property is clean and taken care off. The office staff is lovely when you do get a chance to speak with them—though that chance usually requires physically going to the office, since phone calls rarely get answered and there isn’t a clear email option for addressing concerns. We all work, and the office does close a bit early, but overall, credit where credit is due. I am also not someone who leaves reviews. It takes a lot for me to even ask for extra ketchup at a restaurant. Unfortunately, the line has been crossed with the water situation. To be clear: this review is not directed at the leasing staff or the maintenance company that regularly comes out and attempts to address the issue. This is directed toward the community management and corporate decision-makers. Hi. Glad you’re here. Grab a pen and some water—oh wait. Right. That’s the issue. I’ve been a resident since October 2024. In that time, I’ve received 100+ emails notifying residents that the water will be shut off or the hot water is out. These emails are saved and can be provided if needed. Over roughly 15 months, that averages out to about three shut-offs per week. Initially, it was only the hot water. Cold showers—annoying, but manageable. Over time, the situation escalated to complete water outages. At this point, water is shut off roughly once or twice a week, often for hours, with minimal explanation beyond boiler or pipe-related issues. We are, quite literally, left underwater—or rather, without it. There’s nothing quite like coming home after a long day of work and being greeted by no water. No shower. No dishes. No handwashing. No drinking water. Who knew water was a luxury amenity? Because of this, I’ve personally purchased a gym membership solely to shower and fill my water bottle before coming home. Nothing says “luxury living” like paying rent and a gym membership just to access basic utilities. I’ve attempted to work with the office and was offered a key to an empty apartment to shower in—except the water was also shut off there. Mind you. Empty apartment. I hauled my SHOWER CURTAN across property to be respectful for what was offered to me. I was then offered access to the on-site gym. Shockingly, the water was shut off there as well. While not ideal, I do appreciate the consistency. At this point, I don’t expect much to come from this review. Based on past experience, I anticipate a response along the lines of “we’d love to speak with you personally,” or “we apologize for the inconvenience,” or “we’re working on it.” All valid phrases. None particularly reassuring. Realistically, I may have better odds of winning the lottery than going a full month without a water outage. All I am asking for is consistent access to water. And to the property manager or corporate representative responsible for responding: I genuinely would love to sit down and work toward an actual solution—not just for me, but for the entire community. I look forward to the thoughtfully AI generated response that will appear beneath this that will lead to an apology and an offer to move units where the water will probably be out too! And to the residents who are also reading this after their frustration has bubbled up to leaving their own review. I see you and feel you. But stay away. Because you probably haven’t showered either. While writing this a checked my email and received another “Water Shut Off Notification.” The jokes are writing themselves at this point.
• LM

  Looky McGuire

  2 days ago
  5.0
  Rosie is phenomenal, she made my move in so easy that I wanted to do it twice.
• MD

  Molly Dream

  5 days ago
  1.0
  I had a close friend who lived here, it was awful. The place was overloaded with roaches, you couldn't use the dishwasher or kitchen because there were so many bugs in it. EW!! This was in 2020!! I can't believe the roach problem is still this bad but sadly I'm not surprised.
• JJ

  John

  Dec 17, 2025
  1.0
  The biggest issue with this property is the plumbing and the lack in investment needed to resolve the issue. You can almost expect to have your water turned off for an entire or part of the day on average of 3-5 times a month. Management is always shutting it off for emergency spot repairs but has yet to make a large scale investment of find a holistic, comprehensive fix for the issue. These interruptions come with little or no notice at all. It is a serious disruption of a very basic need. Every time I have voiced concern, management is dismissive saying: “The property is old, plumbing issues are always going to be an issue with aging infrastructure.” While that is true, it’s disappointing they continue to waste money on these spot, emergency fixes instead of finding the root issue and invest major resources to fix it. This complex is managed by one of the largest management companies in the country, so they have the resources. They just choose not to spend them.
• RS

  Ropafadzo SACIRARWE

  Dec 11, 2025
  5.0
  Great customer services