Valencia Park Apartments

Reviews

• JJ

  Jeremiah

  3 days ago
  2.0
  This is my honest review of the Valencia Park after living here for two years. It is certainly a beautiful property the contracted groundskeepers do a phenomenal job of keeping it clean and well maintained. The pool is very nice and The location is well situated for someone like myself who works at the airport. The whole property is surrounded by a high wall which minimizes foot traffic that seems to help with the crime. That is about where all the positives end. We have had roaches in our apartment even before we moved in and the best management can do to handle these pests is fogging which sends them deeper into the walls only to come back out weeks later. In the gym most of the machines are broken and there are some creepy individuals that lurk around and stalk women who use it. They seem to always been changing the amenities locks so I keep having to go to the office to get new keys. The parking lot is first come first served. You can only pull straight in otherwise they'll tow you. Assigned covered parking is $20/m The layout of the parking lot is somewhat haphazardous with dangerous blind corners and tight 90 degree turns that usually result in near misses. The actual one bedroom unit is somewhat small and has a weird floorplan with the only bathroom in the bedroom. So your guests will have to go into your private bedroom to use the restroom. The windows are not very secure either. The provided locks really don't do anything. I have vaulted ceilings and the window that is above is either dirty on the outside or has paint on it. I put in several work orders on it but they refuse to fix it stating that their vendor cannot service them. There is no in unit laundry for most units some do have combination washer / dryers but they don't work well. The laundry room overall is not too bad. The machines work well 80-90 percent of the time and it seems clean and sanitary. The real issue I have with this complex is the property management company. They seem to be hell bent on draining my wallet. They charge all manner of fees. Seriously! Base rent is around $1100. It ends up almost being $1300 when everything is said and done. Speaking of fees The first Christmas I spent here they threatened to evict me if I didn't pay them $150 + Tax for a pair of shoes they said I left on the porch! I tried to pay my rent with a certified check and they refused it because of this bogus fee that isn't even remotely in the lease! They then proceeded to charge me late fees and serve an eviction notice till that was dealt with. I had to pay over $300+ in unfair ridiculous fees because I was acting in good faith towards them. They also charge $77.50 for something called "RUBS?" When asked the leasing agents could not explain what it was for just that it was there. In March 2026 my paycheck came 4 days later than the 1st. I explained this to them, accepted and paid the $50 late fee. I did not argue as I understand legally there is no grace period after the 1st. I fully paid them with a credit card also paying the convenience fee on the 4th and they then served me a 5 day legal notice on the 5th and added another $36 onto my then zero balance. I had to pay another convenience fee to straighten that out or else incure more late fees. The leasing agents were unhelpful in resolving the issue. The multiple managers I've seen work here have always hid in their office and refuse to speak to me directly except for one. Christina Gonzalez was really good to me when I first moved in and Natalie Armenta aswell. Everyone else was either unhelpful or rude including the ai text bot. There is also a clause in the lease where they can use your likeness in future adverts and promos with or without compensation. Another thing to think about. Respectfully, When my lease is up I will be gone. I will be warning my colleagues, family and friends to stay away if they value their wallet, sanity and a roof. It's a shame because I really want to like it here, but I need to understand it's a business not a community. We are not residents, just consumers..
• KF

  Keith Forsten

  Feb 14, 2026
  5.0
  The technician showed up and was very professional. He repaired my broken valve under the sink quickly. It works great now.
• KN

  kendal newton

  Feb 9, 2026
  5.0
  I toured with Nataly today & she was amazing! She was very helpful & gave me all the information about the complex! I haven’t had a good tour with an agent for a while till Nataly! She also made my day just with her kindness & conversation!
• AB

  Amora Bradley

  Feb 9, 2026
  5.0
  Awesome tour and very knowledgeable, great communication and loving spirit 💕
• MP

  Matthew Presley

  Jan 21, 2026
  1.0
  I am currently being unjustly charged a $1,400 'lease break fee' for vacating a unit that was legally uninhabitable. To be clear: I do not owe a single cent in back rent, and there was zero damage to the apartment. This massive charge is purely a penalty for me choosing my health and safety over their 'protocol'. I have attached video proof showing the reality of living here: hundreds of roaches swarming the kitchen area. As someone living with severe CPTSD, your home is supposed to be a sanctuary, but this was a constant, triggering nightmare. It is unconscionable to charge a tenant over a thousand dollars for moving out of a unit that failed to meet basic health and safety standards. I have attempted to resolve this reasonably, but management is more concerned with collecting fees than acknowledging the state of their property. I will be providing this video evidence to the health department and the Better Business Bureau along with my other photographic evidence and will be contesting these charges. Excuse the language, I never imagined I’d have to fight an unfair charge with it when I shot it. Edit after Owner Response - It’s honestly disappointing to see management try to blame the tenant instead of taking ownership of the infestation I documented. For the record, I moved here from a single-family house and never had a single history of pests, and there was never once a cleanliness issue. This complex does inspections, my unit was always clean. I was in the process of taking things apart and trying to salvage what I can and move in the video so it was pretty messy at that point yes. The video I posted shows a massive health hazard that was there despite me trying to make the place livable. I actually had to leave behind an expensive couch , specifically because it got infested by the building’s roaches, and there was no way I was bringing that biohazard into my next home. I miss my couch, it costed me $2,000 in 2020 and I had to leave it behind to due Valencia Parks negligence. I had enough class to cut my losses though. Charging me a $1,400 'penalty' for leaving a unit that wasn't even fit for a human to live in, especially when I don't owe a dime in rent, just proves the lack of accountability I was talking about. On top of all that, Valencia Park assured me all was well and even returned my deposit.... then this extortion began after for whatever reason.

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