Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Julissa, Gabby, and Melissa for their exceptional service.
Maintenance Issues
Numerous reviews mentioned ongoing maintenance problems, including pest infestations, water outages, and slow response times for repairs.
Communication Problems
Customers frequently reported poor communication from management, including unreturned calls and emails, leading to frustration during the application and maintenance processes.
Fees and Charges
Several reviews criticized the high fees associated with living at the complex, including unexpected charges for amenities and services.
Safety Concerns
Some residents expressed concerns about safety, mentioning issues with pests, homeless individuals on the property, and inadequate security measures.