Refinery at Pointe17

Reviews

• HS

  Halie Stoner

  4 days ago
  5.0
  Polet was an amazing tour guide, super friendly and kind. She was super descriptive about everything. Really enjoyed our time with her.
• ED

  Eric Downing

  4 days ago
  5.0
  Polet Baez was a wonderful tour Guide. She was very descriptive on everything she showed us, Even including times we were allowed to use those amenities. Now that is dedication.
• SM

  Sydnii Mcdonald

  Feb 3, 2026
  5.0
  The staff are all very helpful. Charlie was a STAR when touring the property. He was very helpful and answered all of my questions. He is very knowledgeable and personable, he seems to know every resident and he is always quick to assist. Gabe was a huge help on move in day helping troubleshoot the problem I was having with the TTres app. Devin with maintenance has hands down been the biggest help to this property. If there is even a slight problem he fixes it, checks in, and follows up to make sure you are not continually having a problem. He is very responsive and tends to maintenance requests very quickly. He is great with problem solving and he does great with knowing the residents and keeping the property up to date. Devin is awesome!
• LB

  Lexii Bee

  Jan 28, 2026
  1.0
  I’ll start with the positives. The property and the units are beautiful and decently priced for what you’re getting, aside from the 1st-floor units not having an enclosed patio (a strange design choice). But I was going to apply until I started thinking about how I was treated on the tour, and then decided it wouldn’t be worth it in the long run. Now for the bad: I showed up at the property on a Sunday (drove 50 miles one-way to see it, mind you) and arrived at 12:03 pm. They open at noon. When I got there, the front doors were locked. Waited a few more minutes and saw movement inside, so I tried the door again at 12:10 pm, and it was still locked, but then a young man came and opened the door halfway and asked, " May I help you? No smile, no nothing. He acted as if I showed up at his personal residence with Bibles in hand or something, and not to his job, where people generally show up because they want to see an apartment 🙄. I nicely told him that I was interested in an apartment. He opened the door all the way and went behind the desk that is set up like a hotel counter, meaning it’s really tall. He sat down, and I stood because there were no chairs for prospective residents in front of this counter. Anyway, he didn’t ask me for my name, didn’t really ask what I was looking for, and when I said I was surprised the doors were locked, he very dryly replied, "That’s because we opened eleven minutes ago," as if that answered the reason why the doors were locked. I should have left then, because he was rude, but I drove a long way and wanted to see it through. His counterpart with the beard and glasses was nice enough; he offered me a water when the rude one didn’t, so I guess that’s some silver lining. Anyway, the rude agent took me to see the units I'd asked to see, didn’t bother showing me the amenities, and didn’t tell me ANYTHING I didn’t directly ask him. Ultimately, the unit pretty much sold itself. When I asked about units with west- or east-facing views in the B1 floor plan, he was like, 'They are pretty much everywhere throughout the property.' Meaning: look them up yourself, I’m not doing any extra work for you. K, great. I left, ready to apply for the unit we looked at last and then I called him —also note, dude didn’t introduce himself at all I only knew his name because he gave me his card at the end—but I called him to ask about the specials listed on the site, specials he of course didn’t bother to mention while I was there. He confirmed said specials, and that was the end of it. I was literally filling out the app when I thought, 'What am I doing?' If they treat me like this as a prospective resident, how are they going to treat me as a resident? I’m definitely in regret because like I said, the unit was beautiful, what I saw of the property was nice; it’s brand new, and the location is decent. But the front office staff—well, at least this one guy, Gabriel, totally ruined the first impression, and I couldn’t in good faith live there. Which I’m sure they’re probably happy about. Perhaps they don’t want anyone who looks like me at the property, hence the foul treatment from the moment the door opened.
• LW

  Luke Van Wyhe

  Jan 21, 2026
  5.0
  WOW, Just WOW! What a great assembly of people to welcome me into my new home! They have thought of everything you could need in a new community. 5 Star service all around. Polet gets "17" Stars for being ON POINT with her Refined managerial skills! :) Charlie & Gabriel miss no detail in showcasing the community offerings and move in specials. They have defiantly REFINED the move in process! Devon rounds out the amazing cast of the Refinery with his tech and mechanical skills to ensure your apartment is in top working order!

Frequently Asked Questions About Refinery at Pointe17