Staff Performance
Many reviews praised the staff for being friendly, helpful, and responsive, particularly highlighting individuals like Heidi, Kim, and Jake.
Maintenance Issues
Several customers reported ongoing maintenance problems, including pest infestations, slow response times, and unresolved repair requests.
Community Atmosphere
The community is generally described as clean, safe, and welcoming, with good amenities and a friendly environment.
Pricing Concerns
There are complaints about rising rental prices and perceived discrepancies between the advertised luxury and the actual quality of the apartments.
Communication Problems
Some residents expressed frustration with poor communication from management, especially regarding maintenance requests and lease issues.