Elevation on Central

Reviews

• MM

  Mandy

  Mar 4, 2026
  2.0
  Maintenance service log for my apt Dec 13, 2025 to Mar 12, 2026 # of maintenance visits: 20+ Washing machines: FIVE Microwaves: THREE Dishwasher repairs: 8+ (remains unresolved) I hoped to stay here long-term, but prospective renters should know what my experience with Elevation on Central and Pillar Property Management has been like. In my first 11.5 weeks living here I have already gone through FOUR (edit, now FIVE!) washing machines, had maintenance in my apartment more than 20 TIMES, and dealt with multiple appliance, patch, and installation problems that were present at move-in on Dec 13, 2025 and are not resolved as of Mar 5, 2026. Since moving in, every washer that has been installed has had a leak or had metal scratching or was never properly installed. Mgmt has been defensive and ignored repeated reasonable requests. I even requested a third-party technician to evaluate washer #4—and after it was approved, they reneged and that appointment was canceled. In Jan, I even requested to purchase my own, and again refused. The issues have not been limited to the washer. Multiple issues from my move-in punch list were still open in Feb and March My dryer vent was never attached to the dryer, which was only caught because a third party had to install washer #3. I had no hot water for three days after move-in. Don't move in on a Fri if you want hot water guaranteed for the weekend! Had to follow up for a bedroom screen a dozen times. When my shower was “repaired,” the hot and cold lines were reversed and the handle wasn’t attached. That was only corrected in Feb 2026. My dishwasher doesn’t seal properly and leaked. It is very clearly warped and in need of replacement, but they’ve also short-sightedly refused. The microwave was rumbling at move in, and I thought it was just the tray. I finally felt comfortable enough to ask maintenance about it 2 weeks ago, and it turned out that the motor was busted. So they replaced it with a microwave from June 2015 that has stunk up my apt like curry and grease, obviously. After I saran wrapped it to prevent the smell, they begrudgingly agreed to replace it. Dishwasher racks were rusted with exposed metal, which 3 diff staff members told me was “normal.” I had to push repeatedly just to get one rack replaced. During washer replacement #3, a maintenance worker bugged out about "bad energy" in my home, and ran out of my apt with the job half finished. That incident has never been addressed. I filed a police report simply because I had no idea what had happened or whether it was safe. And I still don't, because management immediately decided there was no issue and I am not entitled to further resolution, bizarrely. What has been most concerning is not just the maintenance problems—it is the response from management. I have attempted to resolve this for three months with Lian Hughes and Katie Malone, Pillar district mgmt, both who have been fully aware of everything and sees no issue with how this has all been handled. Maintenance has been in my apartment more than 20 TIMES in less than three months, which has meant a steady stream of workmen coming through my home week after week. This building is only about ten years old, so normal wear and tear is expected. But FIVE washing machines, multiple appliance failures, THREE microwaves, and unresolved issues months into a lease should not happen. Management continues to say this is an isolated situation and that there are no concerns. That response is what leaves me most unsettled. If these issues happened in one apartment, it would seem reasonable to review procedures and ensure they are not happening elsewhere. I hope management improves their processes and ability to resolve issues for residents because the property itself has potential. But based on my experience, I would not recommend moving here unless you are prepared to deal with repeated maintenance issues and a management team that is slow to acknowledge them. Note, Brendyn does a great job keeping the indoor carpets and courtyard clean and odor-free.
• SL

  Star Lynn

  Feb 20, 2026
  5.0
  Sai was absolutely amazing! She definitely helped sway our decision with choosing our future place to live! Thank you so much for all of your help!
• MG

  Maureen Gekonde

  Feb 2, 2026
  5.0
  I had a lovely tour with Sai and was pleasantly surprised at how aesthetically pleasing everything here looks! Sai is very friendly and was thorough in explaining everything and answering my questions. During the tour, a resident said it’s a great place to live, which I was happy to hear. Thank you! 😊
• SK

  simmy kaur

  Jan 13, 2026
  5.0
  Marquis always helps us whenever we put in maintenance requests and makes sure to work with my work schedule. He always does an amazing job with any request we put in
• RL

  Rikki Lynai

  Dec 8, 2025
  5.0
  Brendyn at Elevation on Central really makes this community feel like home. He’s approachable, friendly, and always makes time to check in with residents. Having him as property manager is a huge perk—he genuinely cares about making this a great place to live.

Frequently Asked Questions About Elevation on Central