Casa del Rio

Reviews

• LL

  Lex

  Mar 29, 2026
  1.0
  Save yourself the headache and go live literally anywhere else. Horrible management, high turnover for employees, and very shady business practices. On top of all that, we have just discovered a roach. Luckily just the one and we cleaned and laid out bait immediately, but i doubt they will do anything useful. We are on the 3rd floor, so if we are starting to see them, i can almost guarantee you the building is infested, or at least a nearby unit. They do NOT take legal documents very seriously, nor safeguard their residents personal information. For weeks I was waiting for/asking for a copy of our lease to be uploaded to the online portal, and later discovered it was someone else's! Also, they have a legally required disclosure missing from their lease, that is required to indicate exactly how they charge utilities. There is nothing in the lease that specifies this. I've been trying to discuss with corporate for months but the best they can do is a corporate version of "nuh uh!" In fact, corporate wouldnt respond to me at all for about 6 weeks. They finally did late one night, but only because about 30 minutes prior to that I finally made a report to the BBB and the AZ attorney General. It was honestly pathetic how fast they reached out after that. The worst part is that they had 2 really great maintenance people but one moved and the other one (the manager) left because they treated him so poorly. Overall a really horrible experience so far, and I sincerely hope the other current residents see this and share their stories. Some of theirs are worse than mine. Please do not give these people your hard earned money. *REPLY TO OWNER* Definitely incorrect, as they are actually coming to my apartment today because of a work order I put in about the bugs. They immediately marked my work order as "resolved" without contacting me, so I'm not surprised there is not an accurate paper trail of what's going on here. If you are not seeing the BBB report or the AZ attorney general reports, I can resubmit them. None of the issues I brought up with corporate many times have been resolved. I was told there would be some sort of "multi-department review" by Priscilla, and when I asked for the results of that, I was told there are no issues and have been ignored by her since. If you'd like to discuss further, you can email me directly. Thank you.
• BM

  Beau Mahoney

  Feb 7, 2026
  5.0
  Wonderful apartments lots of amenities on property
• EH

  Eric Hicks

  Dec 29, 2025
  5.0
  Great apartment complex, Derrik and Eva are great, apartments are very modern and clean. Would reccoment, and would rent from them again
• T6

  TheHut 6702

  Nov 25, 2025
  5.0
  Really improving around the community. We love visiting our son!
• AI

  Aidar Iskakov

  Nov 10, 2025
  5.0
  Have been living here for a few months now, we enjoy the pool, the renovated apartments, very nice gym, overal very very nice place to live, the maintenance team has been nothing but helpful and ready to fix any issues without any delay, we had recurring issues with the A/C, they replaced the unit, all the while making sure we had a temporary AC on wheels. Especially Josh and Ben are super nice and helpful, Derrik and Eva are the nicest people to chat and adress issues. Recommend this place!