Delano

2.8
226 reviews

About

Apartment Building
Whether you have specific style preferences or space desires, we have a home perfectly suited to your needs. From the floor plan to the finishes, to everything in between—our beautifully reimagined residences have been artfully engineered to complement your unique lifestyle. These pet-friendly layouts seamlessly combine functionality, comfort, and elegance, creating a sense of home. Leave your worries at the door and discover an effortless living experience at Delano.

Location

Delano
1800 E Covina St, Mesa, AZ
85203, United States

Hours

Reviews

2.8
226 reviews
5 stars
73
4 stars
27
3 stars
11
2 stars
9
1 star
106

What are people saying?

AI-generated from recent customer reviews

Pest Issues

Numerous reviews highlighted a severe cockroach infestation, with many residents reporting ongoing pest problems despite management's attempts at treatment.

Management Quality

Feedback indicates a lack of responsiveness and professionalism from management, with several residents expressing dissatisfaction with the property manager's attitude and communication.

Maintenance Concerns

Residents reported slow and inadequate maintenance responses, with many issues remaining unresolved for extended periods.

Mixed Staff Experiences

While some residents praised individual staff members for their helpfulness, others criticized the overall management team for poor service and lack of accountability.

High Costs and Fees

Many reviews mentioned unexpected fees and high rent prices, leading to dissatisfaction regarding the overall value of living in the complex.
  • MW
    Maggie West
    Oct 20, 2025
    4.0
    Every apartment complex has its ‘things’, but Delano has been very helpful to me and my partner. After I got laid off I didn’t know if we were going to be able to stay living at Delano. Jennifer really worked with us to find a solution for us to stay in our home! Thank you so much! We appreciate it!
  • BZ
    Babs Zoelk
    Oct 3, 2025
    5.0
    I am thankful I found Delano apartments. I was put in a bad situation in my living situation with family and they got me in really fast. It was an easy process and they helped me every step of the way. Nicole Romo is an amazing lady and is very very helpful and communicates well. I’m thankful to call Delano home. Update: I enjoy my new home I lived in a dump before I moved here with homeless people sleeping outside my door shooting up or glitched out. I feel safe here for the first time in a really really long time. The staff are amazing and do all they can do within their power. Any issues I’ve had have been addressed properly. Definitely an upgrade from where. Come from. Thankful to have a nice clean home to come home too. Tony is great, the pest control is great very efficient , Eddie and other staff I’ve come in contact with have all been very helpful.
  • JM
    Javonne Mendez
    Aug 10, 2025
    1.0
    These apartments are infested with roaches one of my siblings lives here and the kitchen and bathroom had hundreds of roaches
  • EC
    Ethan Carpenter
    Aug 8, 2025
    5.0
    Great apartments with even greater staff! I have had nothing but good experiences with them. Highly recommend!
  • LL
    LucarioGirl
    Jul 27, 2025
    1.0
    I lived in Delano for 2 years and it was nothing but problems. To make it easier I have broken down the specific problems we had. When we moved in we immediately regretted signing here due to the amount of problems. Bugs: Starting from day 3 when we lived there, bugs started appearing. We had lots of cockroaches coming from under the fridge and bathroom. No matter what we did, the bugs kept coming. The building required us to do 2 different “large spray treatments.” We had to take everything out of our cabinets for a “treatment.” The property manager assured us that they would pull back the fridge clean and place a trap on the back that would absolutely 100% get rid of the bugs in her words. She also told us that they would spray inside the cabinets. However, they never even came to spray, we know this because we had a blink camera and it never went off. When I complained to the property manager, she told me that they had been to my unit, a lie, I called her out and she made them go back for a second time. Sadly they only placed a trap and did a general spray, nothing that warranted all the prep work the build required from us. Unfortunately, this did absolutely nothing, and the cockroaches remained. There were mornings before work that I would see and kill up to 10 cockroaches. Nothing we did ever fixed this issue and it was the main reason we left this place, when we moved we were terrified that they followed us. Apartment layout/ space: This 600 square feet apartment is a joke. There is absolutely no storage, only one closet that is the laundry room, with only one rack for clothes. Our water heater was also in the closet so that took up a significant amount of space, and if you are lucky enough to get the water heater in the wall there is an exposed pipe that takes up space in the bedroom. In the kitchen if you don’t have the breakfast bar, you only have 4 cabinets that are very high up, and only two spots of countertop space. The building is also very old as it was built in the 50s or 60s. They have never truly been remodeled. They merrily put bandaid fixes to make it appear newer but never truly fix the problems. Apartment layout/ space: This 600 square feet apartment is a joke. There is absolutely no storage, only one closet that is the laundry room, with only one rack for clothes. Our water heater was also in the closet so that took up a significant amount of space, and if you are lucky enough to get the water heater in the wall there is an exposed pipe that takes up space in the bedroom. In the kitchen if you don’t have the breakfast bar, you only have 4 cabinets that are very high up, and only two spots of countertop space. If you have the breakfast bar it is very low to the ground which can make cooking uncomfortable. The building is also very old as it was built in the 50s or 60s. They have never truly been remodeled. They merrily put band aid fixes to make it appear newer but never truly fix the problems. Maintenance: Maintenance takes forever to get anything done and most of the technicians are inexperienced and not very good. We had one of our lights out and we weren’t able to change the bulb ourselves, maintenance came and said they needed to order a new one and never did. They would break things or cause a small flood to replace a faucet. Our air condition went out twice, the first time they tried to fix it, it took 4 separate times trying to fix it. Emergency maintenance never responded even though the area in front of my unit was flooding due to multiple broken sprinklers. When they finally did respond they said that's a landscaping issue and hung up on me. Management: I mentioned a bit earlier in the bugs section, but the property manager was never really helpful and would lie to your face with a smile, to put your mind at ease but never truly address the issue. She would send out annoying emails yelling at the residents to not have things on our porches. She would hire people to fix things around the property but never hired a company that actually did a good job.