Trevi Apartments

Reviews

• TG

  Tami Graf

  Feb 9, 2026
  5.0
  Nice place
• SS

  Suhasini

  Jan 31, 2026
  1.0
  We had a scheduled apartment tour, yet were told to wait and then asked to step outside while the leasing associate toured someone else. This was discourteous and unprofessional. Very disappointing experience.
• LB

  Lee Brandzel

  Jan 28, 2026
  5.0
  Trevi apts looks good. Good location in chandler az.
• KC

  Kassandra Carrizosa

  Dec 3, 2025
  1.0
  Pt. 1 DO NOT MOVE HERE!!! The first year the dishwasher broke down and it took them 6 months to replace it and almost a year ago I have put in multiple work orders for a door that fell off the hinges and they never came to fix it, but they sure did make sure they put the task was completed on their website where you have to order maintenance for your unit. I had put a note with my work order stating what time they could come considering I worked overnights and slept during the day and didn’t feel comfortable with men being in my apartment while I’m asleep and live alone. No response, besides them noting that the still unfinished task was “completed”. They are EXTREMELY unwilling to work with their tenants. The door is still broken. Also went to the office on multiple occasions where me and a friend were looking into getting an apartment together and decided to upgrade to a 2b/2b with Trevi as to not break my lease considering it would be a transfer of apartments. Went in back in September to talk to office staff about upgrading and Monica explained the process. Fast forward, my friends brother had unfortunately passed away which left us having to postpone our transfer. The month of September I went into the office on multiple occasions to speak with Monica about our situation and she seemed like she was understanding at the time and told us to come in when we were ready to finish the process. We went in at the beginning of October to turn in our applications and were told that corporate had changed the process on how they do their transfers and we would need to wait for them to get feedback on how to do they’re new procedures with transfers before we turned in our deposits. We were understanding but did stress that we had to move into this new apartment by the end of October since my friend’s lease was ending by the end of the October so if they could please let us know as soon as possible. 3 weeks and radio silence. I went in on the 20th and by some miracle they had “just received” the transfer training video so to give them an extra day to look it over so we could begin to proceed with the transfer. We agreed and come back the next day only for Monica to tell us we can’t transfer by the end of the month because I hadn’t put in my written 30 day notice….. AT NO POINT did she mention a written thirty day notice for our transfer. She had multiple times to mention that vital information to me and instead snapped at me and said that, “Yes I did, I told you more than once and you have a paper that we give you when you first move in about vacating and transferring.” Sweetheart if you would said that I needed to turn in a written form I would’ve ASKED you for the form then and there or you should’ve offered to print one out. I bit my tongue and decided it’s better not to escalate the situation. At this point I ask her for a form and leave to my apartment to find the said form. No where on said form did it mention transfers but we’re just supposed to assume I guess. Turning back to my friend’s situation, I offered to let her move in for the month of November since she had to leave her apartment. My friends deceased brother also had 2 cats that her mom didn’t want so we decided to bring them rather than let their fates be decided in a animal shelter. This was maybe a couple of days prior to our inspection to make sure the apartment wasn’t trashed. Inspection day comes and I tell them about letting my friend come in to live with me in the meantime and my friend had made a comment that the cats were hers while the other lady was playing with the cats. Monica and the other girl made no comment on the cats and said the apartment looked fine and left it at that. A couple more weeks go by and I call the office for an update on the transfer only to find out that they had denied us because I had broken my lease by having the cats that weren’t on my original lease. I had no words, I’m done fighting for a place that obviously wants to see us leave. At this point I want nothing to do with Trevi and their zero stars management.
• KP

  Kayden Pourlak

  Nov 22, 2025
  1.0
  This statement serves as my formal complaint regarding the handling of my security deposit and the conduct of management at Trevi Apartments. I moved out in early October, returned possession of the unit, and provided my forwarding address in writing on move-out day. As of today, it has been over 39 days since I vacated the property, which is far beyond the 14 business days required under Arizona law (A.R.S. § 33-1321) for the return of a refundable security deposit. Despite multiple attempts to follow up, Trevi Apartments has not returned my deposit. When I called the office, I was told the deposit would be sent out, but no payment was issued and no updates were provided. I received no call back, no email response, and no written explanation. The itemized deductions were sent to the wrong forwarding address on two separate occasions, even though I wrote down the correct address clearly on move-out day. Sending legally required documents to the wrong address does not meet the legal standard for proper delivery and does not pause or extend the statutory deadline. My direct interactions with management have been extremely concerning. Monica and Ashley have been, in my experience, consistently rude, dismissive, and unwilling to provide clear information. Attempts to communicate respectfully were met with unprofessional responses. When my wife called to follow up, her call was disconnected, and when she requested contact information for someone above the managers, she was given an incorrect number. These actions blocked us from resolving the issue through normal channels and demonstrate a lack of accountability and proper conduct. During my tenancy, there were additional issues that reflected poor management practices. Maintenance requests took far too long to complete. The pool was closed for extended periods, and when it was open during the hottest months, it was often dirty and unusable. For the amount charged in rent, the quality of service and responsiveness from management was unacceptable. Based on my experience, Trevi Apartments has failed to comply with Arizona deposit laws, failed to communicate in a timely and professional manner, and demonstrated ongoing negligence in the management of the property. This situation has caused unnecessary stress and inconvenience, and I am submitting this review to document my experience and to warn prospective tenants to consider these issues before choosing to live here.

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