Tierra Pointe

Reviews

• LM

  Liz Munoz

  Jan 20, 2026
  1.0
  I went into the leasing office again today to speak with Mackenzie regarding ongoing issues, and the interaction was extremely disappointing. She was not accommodating at all and maintained a very condescending and dismissive attitude throughout the conversation. I was told that if I wanted to be present for a work order, I would need to leave work early or not be present at all, which is not a reasonable expectation. During the interaction, Mackenzie repeatedly made faces and displayed a demeanor that felt demeaning, and this occurred in front of other potential tenants, which was uncomfortable and unprofessional. Customer service and respectful communication are essential in property management, and unfortunately this experience fell far short of that standard. Corporate has yet to reach out to me.
• LM

  Liz M

  Jan 17, 2026
  1.0
  This has been the worst rental experience I’ve had since new management took over. Management repeatedly refused to accept my rent payment and allowed days to pass while additional fees piled up. I made multiple attempts to pay and went into the office for help, but my payment was still refused. When I spoke directly with management, the interaction was condescending and unhelpful, and the situation was not resolved. There has also been mold in my apartment that has not been properly addressed since last year. Service requests have gone incomplete or unresolved, and at this point the issue is affecting my health. Despite multiple requests, the problems have not been properly handled I had to but mold killer myself. I was also told that light bulb replacements cost $5 per bulb, which was surprising and added to the overall frustration with how basic maintenance is handled. When I went into the office seeking help, I was not treated with respect by McKenzie or Tajesha. I documented these interactions and have videos and photos of the issues mentioned above. I am at the end of my lease and will not be renting here again. I am requesting that corporate management reach out, as the on-site management has not handled these issues professionally or respectfully. As of today my rent is still accumulating despite me putting my paying into the drop box because they refuse to accept it from my hands.
• JE

  Jonell Elliott

  Dec 23, 2025
  1.0
  ⸻ Casa Grande is generally a pleasant place to live; however, my experience with this particular community has been extremely disappointing. I have never encountered so many challenges simply trying to move into a residence. I was charged fees that were never properly disclosed, which staff attributed to a system glitch and staffing changes. This lack of transparency and accountability is unacceptable. Due to the ongoing issues and poor management practices, I would strongly advise prospective tenants not to move here until there is a complete restructuring of the office staff. I genuinely feel unsafe due to the lack of professionalism and communication. When I moved in October, my unit had no heat and no hot water. These critical issues were not resolved for nearly two months, and during that time I received no meaningful communication, accommodations, or consideration—despite the impact on my ability to meet basic living needs. Communication overall has been severely lacking. I submitted numerous requests for phone calls and follow-ups, and maintenance entered my unit without proper communication. Out of approximately ten requests, I received only two return calls. I was eventually contacted by a regional manager, but the email communication was informal and unprofessional. There is also no direct corporate contact available, leaving tenants with no clear avenue for escalation aside from legal action. The only positive aspect of this property is the maintenance technician, who consistently performs his duties correctly and in a timely manner. Having previously lived at Vista Grove in Mesa, AZ—where I felt valued, respected, and appreciated as a tenant—the difference in management quality is stark. Unfortunately, this residence has been the complete opposite of that experience. UPDATE: I was contacted via email by Makenzie, the manager, in response to my review and to ask whether I had any open maintenance requests. I informed her that I did. As of today, it has been a week, and I have yet to receive any communication regarding a timeframe for resolution. This lack of follow-up highlights my initial concern regarding poor communication. While I do acknowledge and appreciate that the issue was eventually addressed, it is unacceptable for a resident to be without hot water for nearly two months after moving into an apartment. The focus appears to be on the fact that the issue has now been resolved; however, my concern is the fact that I had to live without hot water for approximately 60 days, with no accommodation or compensation provided during that time. I was not offered any rent adjustment or credit—even a modest one—for the inconvenience endured. Additionally, my concern was never about the $99 fee itself, but rather about being charged a late fee for a charge I was not aware of due to unfamiliarity with the resident portal at the time. That late fee was never refunded, despite the office acknowledging the error and stating that it was due to a new staff member and unfamiliarity with the system. That internal issue should not have resulted in a financial penalty to me as a resident. Currently, cosmetic maintenance is being delayed while waiting for new faucets to be ordered, leaving me with deteriorating and leaking fixtures that I have had to look at daily since move-in. I have attached photos of the faucets, which have been in this condition since day one. I would like to note that Lupe, the maintenance supervisor, has been excellent. Additionally, the office staff I interacted with approximately 11 months ago during my initial apartment tour were significantly more attentive, professional, and compassionate. At no point did they make me feel unheard or dismissed, unlike the tone used in recent email and review responses, which have come across as condescending.
• NA

  Nevaeh Austin

  Dec 19, 2025
  5.0
  Love these apartments! The staff is very friendly and easy to get ahold of. I would definitely recommend Tierra Pointe Apartments as your new home!
• BK

  Bryan Keating

  Dec 13, 2025
  5.0
  We have lived at Tierra Pointe for 5 years and have always felt at home here. We appreciate Lupe the maintenance supervisor. He is always so prompt with our requests. We just switched into a 2 bedroom and had a few requests upon move in and every single request was taken care of immediately by Lupe. One being a new dishwasher. Not only did he replace a brand new one for us, but he also ran a cycle making sure it was working correctly. This apartment complex wouldn’t be the same without him. We appreciate you Lupe!!!