Business Details
About
Student Housing CenterApartment BuildingHousing Rental
The Arch Apartments in Troy are the perfect student housing option for Troy University students. Located just a short distance from campus, the Arch offers amazing amenities both indoors and out. From our resort-style pool to our sand volleyball court to property-wide events featuring food, music, and fun; there is something for everyone at the Arch. Need more convincing? Give us a call or stop by and take a tour. We’d love to show you what we have to offer.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.9
434 reviews
5 stars
262
4 stars
50
3 stars
17
2 stars
9
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several reviews highlighted the friendly and helpful nature of staff members like Tia, Ashley, and Ebony, contributing positively to the overall experience.
Maintenance Issues
Numerous complaints were made regarding delayed maintenance responses, unresolved issues, and poor living conditions, including mold and broken appliances.
Cleanliness and Safety
Many customers reported unsanitary conditions, including trash and pest infestations, as well as safety concerns related to the neighborhood.
Management Problems
Frequent changes in management and poor communication from the office staff were noted, leading to frustration among residents.
Mixed Experiences
While some residents enjoyed their stay and appreciated the amenities, many others had overwhelmingly negative experiences, indicating a significant divide in satisfaction.
- MCMatthew CearleyDec 14, 20255.0Excellent customer service from the kind & knowledgeable Tia! Thanks!
- KLkornkamon luangwirunOct 24, 20255.0ดีมากค่ะ
- AMAmy MooreSep 25, 20255.0Everything is very well set out and beautiful. Everyone was very welcoming!
- KEKenzie EutseySep 25, 20255.0very good staff! alwats hosting great activities.
- PRPatrick RhodesSep 24, 20251.0Beware stay away. This is the worst apartment complex on planet earth. I have been contemplating on doing this review. I have read several reviews several answers from the owner. I have a student there at the apartment complex and he has told me on several occasions that the office staff offers free food for a Google review every answer from the owner where they say they do not offer and send us for reviews. They’re lying when we moved in at the beginning of this semester. My son‘s apartment was in inhabitable. There was no furniture in a furnished department. The toilet wasn’t even bolted to the floor. We have spoken to the portfolio manager from corporate the day of move-in. He assured us that if we ever have any concerns to just emailed him, he even gave us his phone number well since move-in. We have sent him several emails and left several voicemails no response. This is a poorly run apartment complex trash all over the place other residence smoking weed out by the pool, but nobody does anything about it all they care about is money money money stay away.
Frequently Asked Questions About The Arch at Troy
What is The Arch at Troy?
The Arch at Troy is student housing located near Troy University, offering amenities like a resort-style pool and sand volleyball court.
Where is The Arch at Troy located?
It is located at 920 E Academy St, Troy, AL 36081, USA.
What are the office hours for The Arch at Troy?
The office is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 1:00 PM to 5:00 PM.
How can I contact The Arch at Troy for information or to schedule a tour?
You can call the main phone at +1 334-566-3405 or the alternate phone at +1 855-200-1088, or visit their website to make a reservation for a tour.
Does The Arch at Troy offer amenities for students?
Yes, amenities include a resort-style pool, sand volleyball court, and property-wide events featuring food, music, and fun.
Is The Arch at Troy accessible for individuals with disabilities?
Yes, the property has a wheelchair-accessible entrance.
What categories does The Arch at Troy fall under?
It is categorized as Student Housing Center, Apartment Building, Housing Rental, Furnished Apartment Building, Apartment Complex, and Apartment Rental Agency.
Are there nearby places of interest that residents at The Arch at Troy might want to visit?
Yes, nearby places include Troy University Sorority Hill, Mother Goose Nursery, and Champion Sports Medicine.
How can the nearby Troy University Sorority Hill be relevant for residents of The Arch at Troy?
Residents interested in Greek life or social activities can easily access Troy University Sorority Hill, fostering community involvement and events.
What recreational options are near The Arch at Troy?
Residents can enjoy nearby Academy Street Softball Field and Washington Park for outdoor activities and events.