Phoenix Preferred Properties

Reviews

• DF

  Danielle Fields

  Aug 4, 2020
  1.0
  I just got off the phone with a Sonya Lilly, who is someone that is suppose to be in management. She was very unprofessional. As a formal tenant who was never late paying rent had the house cleaned after moving out and to be treated and talked to the way she did is unacceptable. When I asked to speak a another manager because i did not appreciate the way she was speaking to me she told me there are no other mangers and that she was only one, later in the conversation I found out that was a lie. I started to recorded the conversation because I couldn't believe what I was hearing. I do not and repeat do not recommend using this company.
• KJ

  K J

  Aug 1, 2020
  5.0
  This company is a very great company, of course there are minor issues just as well as any other company. So, let’s just be realistic! However, I can say everything is usually what you make of it. I honestly did not have a problem with the company at all. No complaints! Communication was prompt, and I do not know how others honestly feel about Mr. Blackmon, but I had a positive experience with him. I could not pay my rent due to me going out on maternity leave. I was almost 2 months behind. Not only did he wave most of the late fees. He also offered to extend the months to allow me to get caught up, and pay the back rent when I could in partial payments. And let me remind you the office do not do partial payments. They make that clear up front before you move in! However, he was understanding of my situation. I brought documentation’s and plus I was never late. Companies are more at ease to work with people by what we show them. This is how they build their trust people intentions are not always true. I communicated heavily with Ms. Sonya and the office staff, and didn’t wait until the last minute. They worked with me twice on my rent. There was a minor issue when I moved out that was quickly resolved by Ms. Sonya and Mr. Blackmon. Around the time that I applied with this company my credit was not up to part at all. I applied, and it wasn’t a week later Mr. Blackmon called and informed me that I had been approved. When I moved in there were minor things but nothing major that couldn’t be fixed. And of course it it was not like I was moving in a brand new or 5 years old home. It was a nice 3 bedroom 1 1/2 bath townhome one of their Woodmere properties. Maintenance issues I didn’t, and I repeat that I didn’t have any issues. A few time maintenance was chasing me. Now if you call us you do have to place in a request just as any other property or apartment community. Even when I made my request one time at this ridiculous time because my kitchen was having issues with water. The gentleman came out on a Sunday night I told him that we can schedule for tomorrow only due to I had to work the next morning. He turned the water off and returned the next morning as promised to be exact. You have to give people time. Yes they are running a business, but they are human as well. And I can only speak from my stay and experiences with them; I lived in my place a little over a year. I would have still stayed until I purchased a home if my job had not transferred job to Texas. That’s how well I enjoyed leasing with the company. I will say this though, Ms. Sonya is an awesome, caring, warm-hearted, very patience, and understanding young woman. And Mr. Lester Blackmon is compassionate. Like I said from the beginning, everything is what “YOU” make of it. You have to communicate, and just to add they still was willing to work with me on something upon my departure. Please don’t just get caught up in the bad reviews. The experience or ether expectations is not the same for everyone, there is always 3 sides to a story. They were honestly great with me and my family. I just appreciate them for giving me the opportunity to become one of their tenants. Most businesses might let you move in with a low credit score, however read the fine print of those properties they’re not as lenient as you think. I hope this was a helpful review to someone; have a pleasant stay☺️.
• KB

  Kisha B

  Feb 21, 2019
  1.0
  Over the 3-4 years living at their property I had delayed maintenance repairs and when I had major issues for example a swarm of bees and mice (2x) Lester blamed it on me. I told him that Orkin Cooks and Terminex said it was due to the building needing repair and not how we kept the home which was clean. I waited almost a year to get my gate fixed and they never repaired the peeling paint off the wall due to the hot water heater bursting. I advised them I was looking for another place and when I told them of the repeated issues they did one repair but wanted their money. Lester lied in a message he sent to me and said I wasn’t responding to him which was a huge lie! When I called or he called me we kept missing each other and I left him a message each time. Now he’s stalking a place I stay with my friend. He took the decals off his vehicle thinking i wouldn’t notice. I made a point to drive up to the rent office to see if that was for sure him and surprise it was. I was going to not write a review and just let it be but he took it too far. The only person I liked at the office was Christie. She understands my situation and was caring. Lester will turn on you
• LB

  Latia Bracy

  Feb 3, 2016
  1.0
  They totally wasted my time. They had me thinking I was approved for one their houses, then call me later to tell me I wasn't! They denied me not because of a bad rental history but because I had carpet damage charges that I paid! Also a minor discrepancy on my credit report! I had proof of it as well! I would have preferred honesty in the beginning! They were also suppose to refund me $50 according to application but didn't get that back either!

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