Prosper Madison Oaks Apartments

Reviews

• MM

  Michaela

  Jan 3, 2026
  1.0
  Currently live here and it is a NIGHTMARE. Leasing office is beyond incompetent, and there are so many issues with the property/unit. PLEASE read if you’re looking at renting here. Even under the previous Robert management, nothing got done. I have had to go into the physical office every month because our posted rent is wrong every month despite them promising to fix it for the next month. I usually work the exact hours the office is open, so when I try to call at work to fix the rent so i can pay it, i’m met with voicemail. Then, they post a letter on our door, threatening eviction for nonpayment, WHEN THE AMOUNT THEY'RE ASKING FOR IS TOO MUCH. Residents are allowed to smoke in units with no backlash, even when I have given the leasing office the exact unit the smoke is coming from. I am promised that the Property manager will reach out to me but they never do. The building door was broken for weeks before fixing. The key fobs they gave us don’t have a purpose as the door doesn’t lock, but if we lose them we have to pay $50! Upstairs neighbors are up at all hours of the night(midnight to 5 am) and I have had to call the police on them multiple times. The fire riser room has flooded multiple times, and the hallway alarm is constantly going off with no care in the world from management. Our water has been turned off after the parking lot flooded for 2 days. Maintenance does not call before entering like instructed. They don’t even knock. I have a cat that can escape, and am often home. I specifically put in the request instructions to call before entering and it is ignored. Hallways/stairwells are not kept up with. They stink and are covered in trash. Our building elevator has been broken since move in in May 2025. My list could go on and on. Do not listen to any promises the management makes. They can’t keep them. I wish i could get out of this lease.
• BK

  Blake Kyker

  Dec 25, 2025
  5.0
  I had the best experience touring these apartments and had to leave a review! A special shout out to Cedrice for being so kind, personable, and professional throughout the entire process. During my tour, she answered all of my questions thoroughly and made the application process smooth and stress free. Everyone else I interacted with was also incredibly friendly and welcoming, which made the experience even better. She truly made this a great experience overall.
• TE

  Tyasia Edmonds

  Dec 16, 2025
  5.0
  Jasmine the leasing agent was amazing, she was so knowledgeable and super welcoming. We toured two units and feel in love. Looking forward to completing the leasing process and moving in the first of the year. 10/10 would recommend!
• SH

  Sierra Heck

  Dec 16, 2025
  5.0
  Jasmine was so nice and knowledgeable about the property! She answered all of my questions and made me feel comfortable about moving into this space. I’d highly recommend her when looking for a new home !
• RB

  Renata Bliss

  Oct 16, 2025
  1.0
  I would say living at The Robert is okay… I wouldn't necessarily call it “luxury living.” The staff 100% has some aspects to address within themselves. 1. Lack of communication with residents. As you can see, a trending topic within these reviews, The Robert staff has an issue answering phones. Whichever staff member that is replying to every review with their phone number: Why are you repeatedly suggesting a line of communication that is ineffective? I’m not sure if there are various hours throughout the day that the leasing office is empty, or if staff members just enjoy the ringtone, but residents: you may receive a quicker response via snail mail. 2. Lack of communication amongst staff. If you have any concern that you need to address with the staff, and the rare occasion they do answer, the call usually ends in confusion. No one seems to know what is going on or how to help you. Whether it’s high turnover, or poor training, there’s clearly a lack of consistency. Every time you reach out, they either need to have you speak with someone else, or “they will get back with you” or “the property manager will reach out to you.” These two sentences seem to be their go-to deflection for anything they don’t have the answer to. Spoiler: they never actually follow up. You basically have to keep the staff on their toes in order to get anything resolved. If you have an issue with your apartment, you must be persistent and reach out, ask for updates etc. 3. Email tone Recently, management’s email’s have came across passive aggressive, I would even say threatening or intimidating. I can give you some examples. An email regarding valet trash opens with “…(based on complaints received to our office), We want to take a moment to address recent questions about the new Valet Trash service.” The email ends with statements saying anyone unwilling to pay will be taken to court. (See screenshot) Quoting fees ranging from $580-650. Essentially, they’re discouraging residents of questioning any of their business practices by waving legal fees in resident’s faces. Another with their pet waste policy email. They say if an animal urinates inside the building, they will charge the entire building for the violation until a perpetrator is found. If you claim to have security cameras, why not just review the footage and charge the responsible individual rather than punishing the building as a whole? Again, this is not policy, it’s intimidation. (See screenshot) How do you want to invite people to move to your apartment complex, promoting hospitality, if your communications with residents are rather hostile? 4. Messy valet trash rollout. This month The Robert has launched their valet trash service, and I’m not so impressed. Valet trash seemed convenient and a relief of another household chore, but their policies feel like jumping through hoops. They gave everyone this Sterlite plastic trashcan that’s smaller than an average trashcan. My standard 13 gallon trash bags struggles to fit in the trashcan. When discussing fines, their policy reads: “all bags must be contained in the container.” I suppose I’ll shove my trash bag into the thimble sized trash can. Then they say in their policy “Don’t overstuff the trash bag into the bin.” Well… which one is it? They ask of residents to place the bins out 2 hours before scheduled collection, and to bring the bin back in after, to avoid fees. How can you expect all residents to be home within that 2 hour time window from 5-7 on Sundays-Thursdays? Is this supposed to be realistic? Is this supposed to regard residents who work? Say night shifts or late evenings? These rules feel like the goalpost is being moved. I wouldn’t say The Robert is an outright terrible place to live, but I wouldn’t say the staff is fostering any sense of community. The staff could benefit from some team building exercises/communication training, because whatever protocols they have set in place, are simply not working. And as for that phone… The Robert is better off not paying that landline bill because it’s not being put to use.

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