Prosper Madison Oaks Apartments

Reviews

• NT

  Nathan Towe

  Oct 23, 2025
  5.0
  As a resident of The Robert for about 2.5 months. At first it was rocky with things not working but a huge shout out to Maintenance for working tirelessly to get everything up and running. Ms.Brittany in the leasing office has been absolutely fantastic in handling issues. I definitely recommend The Robert.
• RB

  Renata Bliss

  Oct 16, 2025
  1.0
  I would say living at The Robert is okay… I wouldn't necessarily call it “luxury living.” The staff 100% has some aspects to address within themselves. 1. Lack of communication with residents. As you can see, a trending topic within these reviews, The Robert staff has an issue answering phones. Whichever staff member that is replying to every review with their phone number: Why are you repeatedly suggesting a line of communication that is ineffective? I’m not sure if there are various hours throughout the day that the leasing office is empty, or if staff members just enjoy the ringtone, but residents: you may receive a quicker response via snail mail. 2. Lack of communication amongst staff. If you have any concern that you need to address with the staff, and the rare occasion they do answer, the call usually ends in confusion. No one seems to know what is going on or how to help you. Whether it’s high turnover, or poor training, there’s clearly a lack of consistency. Every time you reach out, they either need to have you speak with someone else, or “they will get back with you” or “the property manager will reach out to you.” These two sentences seem to be their go-to deflection for anything they don’t have the answer to. Spoiler: they never actually follow up. You basically have to keep the staff on their toes in order to get anything resolved. If you have an issue with your apartment, you must be persistent and reach out, ask for updates etc. 3. Email tone Recently, management’s email’s have came across passive aggressive, I would even say threatening or intimidating. I can give you some examples. An email regarding valet trash opens with “…(based on complaints received to our office), We want to take a moment to address recent questions about the new Valet Trash service.” The email ends with statements saying anyone unwilling to pay will be taken to court. (See screenshot) Quoting fees ranging from $580-650. Essentially, they’re discouraging residents of questioning any of their business practices by waving legal fees in resident’s faces. Another with their pet waste policy email. They say if an animal urinates inside the building, they will charge the entire building for the violation until a perpetrator is found. If you claim to have security cameras, why not just review the footage and charge the responsible individual rather than punishing the building as a whole? Again, this is not policy, it’s intimidation. (See screenshot) How do you want to invite people to move to your apartment complex, promoting hospitality, if your communications with residents are rather hostile? 4. Messy valet trash rollout. This month The Robert has launched their valet trash service, and I’m not so impressed. Valet trash seemed convenient and a relief of another household chore, but their policies feel like jumping through hoops. They gave everyone this Sterlite plastic trashcan that’s smaller than an average trashcan. My standard 13 gallon trash bags struggles to fit in the trashcan. When discussing fines, their policy reads: “all bags must be contained in the container.” I suppose I’ll shove my trash bag into the thimble sized trash can. Then they say in their policy “Don’t overstuff the trash bag into the bin.” Well… which one is it? They ask of residents to place the bins out 2 hours before scheduled collection, and to bring the bin back in after, to avoid fees. How can you expect all residents to be home within that 2 hour time window from 5-7 on Sundays-Thursdays? Is this supposed to be realistic? Is this supposed to regard residents who work? Say night shifts or late evenings? These rules feel like the goalpost is being moved. I wouldn’t say The Robert is an outright terrible place to live, but I wouldn’t say the staff is fostering any sense of community. The staff could benefit from some team building exercises/communication training, because whatever protocols they have set in place, are simply not working. And as for that phone… The Robert is better off not paying that landline bill because it’s not being put to use.
• SW

  selena williams

  Oct 14, 2025
  2.0
  I have definitely enjoyed the Robert Apartments but it’s extremely hard to get in contact with leasing office. Will call multiple times leave voicemails or office will say property manager will give you a call back shortly and I never receive a call. Overall great place to live just consider the lack of communication.
• NM

  Nick M

  Oct 3, 2025
  1.0
  Since PEM took over there has been numerous attempts to add additional fees to rent, with out honoring current leases that were signed before they took over. When trying to contact and get in touch with anyone, all you get is "I am going to let the property manager know, and they will get back with you" and there is never any follow up. This is by far the worst property in Town Madison. Constant weed smoke, pest issues (look in building 5 and you see all flies hanging from the traps on the ceiling), standing water and dog feces in the hallways. They try and use your ignorance of your lease against you and hope residents who moved in before they took over will not question the fees. Without an addendum signed, they cannot charge additional fees unless it required/imposed by local/state government or it is agreed upon with both parties via addendum. Please check out Ovation, BallPark apts, The Dempsey, Livano, or Palmer house. The rent prices are low here for a reason.. think about it
• MJ

  Mechella Jowers

  Sep 16, 2025
  5.0
  Great atmosphere, I toured with leasing Cedrice, she was amazing, the fun part was meeting the Property Manager Carla, she actually came out the office spoke, smiled and asked me how the tour went, I told her the best today, I actually tour surrounding properties and The Robert gets a 5 star, fitness center was like one of the membership spots that you pay for each month, that will save me money if a sign a lease at the Robert. not from here, my job sent me, but if I can get good work out facility. and have an office where the staff is beautiful, friendly, professional and care for their tenants, that's a win. Check it out, thank me later.

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