Assurance Financial is an independent, full-service Baton Rouge, Louisiana-based residential mortgage banker founded in 2001. Assurance is Fannie Mae/Freddie Mac seller/servicer approved as well as Ginnie Mae issuer approved.
Assurance offers a full menu of attractive residential loan products, closes loans in their name, and retains agency servicing on a growing number of closed loans. The company vision is to continue to build on a proven successful model by adding team members that care about each other, have a high degree of integrity/professionalism, work hard to please our customers, and, have a passion for closing loans accurately and on time.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.