This property has become a textbook example of mismanagement and new residents deserve to know what they’re walking into. The property manager, Collins, has openly told multiple residents that the company is trying to refinance because they can’t afford basic operations. That explains the constant back‑dated utilities, delayed repairs, and the overall instability of the building. Collins’ behavior toward residents is consistently unprofessional. Many of us have experienced confrontational or dismissive interactions, including situations where he escalated simple conversations into arguments. He has even told residents that if they move out quietly and stop raising concerns, he’ll “let them out of their lease” and avoid eviction proceedings. That alone shows how chaotic the management structure is. There are also serious concerns about blurred professional boundaries. Collins appears to give special love treatment to certain staff member, the new leasing consultant, Jackson. Residents have been told that Jackson was pressured to get friends to post positive reviews online to bury legitimate complaints instead of addressing the issues that residents are actually facing. Reviews of people who don't live here. This kind of manipulation of public feedback is unacceptable and deeply unprofessional. Operational problems are constant and severe. Elevator permits have lapsed over a year ago and residents have been told the company cannot afford to replace the elevators even after warnings that they could be shut down. An older woman who stranded on the elevator. The payment portal frequently malfunctions, yet residents are still charged late fees caused by the system itself. It feels like the property relies on penalty fees rather than providing reliable services. Service members have raised concerns about how their SCRA rights were handled, which is extremely serious and should never be mishandled by any property management team. This community is run on excuses, pressure tactics, and a complete lack of accountability. Until there is a full overhaul of management and operations, I cannot recommend this property to anyone. Packages are missing. Homeless people walk in the garage when the gate isn't working. Homeless people live in the alley right behind the building. Previous management was let go for theft, its not handicap accessible, facial recognition doesn't work in the front, the dog park is always full of poop, someone dog is always barking throughout the night, and many tenants have gone to city hall about the issues.
TJ
Terri Johnson
Apr 3, 2026
I must start off saying the view, neighbors, maintenance, Joy, and Brad is amazing. However, the property is one of the biggest scams I’ve ever lived in, and anyone considering moving here needs to know the truth. They advertise luxury living, but nothing about this place is luxury: the “rooftop bar” doesn’t exist, the movie theater is never available, the game room (what games) , and they even bought a nice espresso machine that residents couldn’t use because they can't afford to keep up with the maintenance. There aren’t even multiple pedestrian elevators, making something as simple as bringing in groceries a struggle especially when the elevators are constantly broken and operating on expired, non‑compliant permits. I’ve been stuck multiple times, late to work and school, and even fell because the elevator didn’t stop level with the floor. Utilities are always back‑dated by months, which is a breach of the lease and violates basic rental laws that require timely, accurate billing; landlords cannot retroactively charge utilities outside the billing period stated in the lease, yet they do it anyway. Rent never matches the lease, and they even added months of water and power onto my bill. I had constant flooding issues in my unit. I was charged for property insurance even though I had my own through USAA, and USAA sent them proof, yet they still billed me. Collins ignores residents unless you “reserve” time with him, and even then he has no answers, no awareness, and no accountability. He constantly pressures new residents to leave positive reviews right after move‑in because he wants a good reputation before people realize this place is a money pit. Parking is another scam: $75 for a sticker per vehicle, $50 monthly for the first car, and $150 monthly for any additional vehicle. Collins claimed the $150 was only for first‑floor parking, while Sharon said it applied everywhere, proving management can’t keep their stories straight. Alabama Legal stated that the property has fired management due to theft of property funds. Management doesn’t pay for parking but has personalized first‑floor spots, while residents pay hundreds and still can’t access the garage if they’re temporarily in another vehicle—so if you get into a car accident and end up in a rental, you’re stuck paying for parking you can’t even use. Parking is expensive and not always secure, and I’ve had people park in my reserved $150 spot for days with no consequences. I enjoyed the facial recognition entry system until it stopped working and I couldn’t get into the building several times. My rent doesn’t post until the morning of the 1st, and with back‑dated utilities added on, the amount is never what the lease states. They use Flex, but unlike every other property, Flex doesn’t auto‑draft here, so there were times I had to wait for my money back from Flex and then pay the property again. They never honored the referral bonus. When I returned on military orders and needed to move in immediately, they switched my apartment number without telling me, and my deposit and lease amounts were changed the day of move‑in. Staff has made inappropriate jokes about people “dying” in the elevator, Sharon has belittled residents about personal matters, and former management sent unprofessional messages. There’s an entire neighborhood group chat full of complaints, and many residents are afraid to leave honest reviews because of how management treats people afterward. The responses to negative reviews are always from Sharon and Collins, trying to cover up the same issues everyone keeps reporting. The views are amazing and the gym is nice, but none of that makes up for the constant struggle of living here especially when you’re forced to take the stairs from the 29th floor because the elevators are down again. This is not luxury living; it’s overpriced, unsafe, mismanaged project living, and I strongly warn anyone to stay far away from this property. People leave glowing reviews based on move‑in day—just wait a few months for the paint to dry and the truth shows itself.