Business Details
About
Property Management Company
Associa McKay Management is a community association and property management company based in Alabama.
Location
Hours
Reviews
3.2
260 reviews
5 stars
138
4 stars
4
3 stars
8
2 stars
4
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight poor customer service, with many customers reporting unreturned calls and emails, lack of responsiveness, and overall dissatisfaction with communication.
Management Issues
Customers express frustration over mismanagement of HOA funds, lack of maintenance in common areas, and ineffective enforcement of community rules.
Positive Staff Experiences
Some employees, such as April, Kelly, and Sanita, received praise for their responsiveness and professionalism, indicating that there are individuals within the company who provide good service.
High Fees
Many reviews mention excessive fees and charges, with customers feeling that they are being nickel-and-dimed without receiving adequate services in return.
Inconsistent Performance
While some customers report positive experiences, the overall sentiment is negative, with many expressing disbelief at the company's ability to remain in business given the widespread complaints.
- JQjames quintOct 29, 20255.0Brittany and Whitney have been incredible to work with. The communication and transparency have been top notch. Rest assured you are in great hands in regards to HOA Management with Associa McKay in south Alabama with Brittany and Whitney at the helm.
- YTYamaKesha ThompsonOct 23, 20251.0I DO NOT RECOMMEND THIS BUSINESS!! I am writing to express my significant concerns regarding the lack of responsiveness from Richelle Acueza, our Community Association Manager. On October 23rd, I sent an email requesting a virtual meeting link, which has yet to be provided. This issue appears to be a recurring one, as other community members have reported similar experiences with both Ms. Acueza and the company. Additionally, despite receiving email notifications, I have not received any physical mail correspondence from the company, a matter I have consistently raised during our meetings. If these issues are not promptly addressed, I will be compelled to schedule a direct meeting with the President to discuss these ongoing concerns.
- GBGinger BradyOct 7, 20251.0AssociaMcKay mismanaged our HOA funds in that right now we don’t have street lights because our funds are depleted. They lied to us and the new management company is having to get our funds early just to maybe stay afloat. How horrible of people can you find to lie and steal and pretty much get away with it since the only recourse is court that costs money. Alden Glen Subdivision has been terribly wronged. These other reviews do tell a story of bad customer service and our neighborhood has experienced fraud
- MHMax HerringtonSep 29, 20251.0The absolute worst community "management" company. They consistently lie, fail to take action, fail to get results and fail to communicate effectively with homeowners. They are eager to take homeowners' fees, but are unmotivated to provide action and meaningful, significant or timely feedback on numerous requests, even after some have been reported up to 6 times. How they stay in business is anyone's guess. They have been reported to the BBB, the County Health Department and to the State Attorney General's Office of Consumer Protection, yet they continue their consistent, deliberate pattern and practice of poor performance and consumer disdain. Avoid this bunch if at all possible.
- CHCurtis HarperSep 18, 20251.0I had one of the girls (Kelly) at McKay responding to me putting a one-star today and she was very nice until I told her some of our Hoa issues. Kelly asked me what subdivision and her voice changed and I asked her to let me have one of our guys on our board call her back tomorrow so I gave her my email address and I never heard a word Then I called the phone number back and of course, it went straight to voicemail. Once again they are a piece of crap company.
Frequently Asked Questions About Associa McKay Management
What services does Associa McKay Management provide?
Associa McKay Management offers community association and property management services in Alabama.
Where is Associa McKay Management located?
It is located at 5 River Chase Ridge, Birmingham, AL 35244, USA.
What are the business hours for Associa McKay Management?
They are open Monday to Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I contact Associa McKay Management?
You can contact them by phone at +1 205-733-6700 or by email at customerservice@associaonline.com.
Does Associa McKay Management have a website?
Yes, their website is https://www.mckaymanagement.com.
Is Associa McKay Management active on social media?
Yes, they have a Facebook page named Associa McKay Management located in Birmingham, AL.
Are there any hotels near Associa McKay Management for visitors?
Yes, nearby hotels include Homewood Suites by Hilton Birmingham-SW-Riverchase-Galleria and La Quinta Inn & Suites.
What nearby attractions could I visit before or after my appointment?
You can visit The Heart of Dixie Railroad Museum, which offers a historical train station experience near Associa McKay Management.
Are there nearby professional services close to Associa McKay Management?
Yes, nearby professional services include Cochran Bowers PC (legal services), Barry Davis Architects PC, and M. J. Harris Construction Services.
Can I find healthcare services near Associa McKay Management?
Yes, nearby healthcare providers include Abby Melton PA-C, Jennifer Samson CRNP, Grayson and Associates, and Eveanna Home Health in Pelham.