Petco

4.3
502 reviews

About

Pet supply store
Visit your Hurricane Pet Store located at 102 Liberty Square for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
102 Liberty Square, Hurricane, WV
25526, United States

Hours

Reviews

4.2
493 reviews
5 stars
291
4 stars
111
3 stars
41
2 stars
20
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude and unhelpful interactions, particularly at the grooming counter.

Grooming Issues

Many customers expressed dissatisfaction with grooming services, citing poor communication, scheduling issues, and the departure of a well-liked groomer.

Pricing Concerns

Customers frequently mentioned high prices compared to online retailers, with some expressing frustration over price discrepancies and lack of price matching.

Product Selection

The store is generally well-stocked with a good selection of pet products, but some customers noted limited options for specific items, particularly for smaller pets.

Store Cleanliness

While some reviews praised the cleanliness of the store, others highlighted unpleasant odors, particularly related to the conditions of animals for adoption.
  • JS
    Julie Sayre
    Nov 9, 2025
    5.0
    The staff is always very friendly and helpful
  • LB
    Lisa Brasseur
    Nov 9, 2025
    5.0
    The only pet store in the Scott Depot area. Good thing it's a great store with very helpful, friendly staff!
  • XF
    XxSnAzY_ FaTxX
    Nov 8, 2025
    1.0
    A couple People guilt tripped my sister into not buying stuff and animals. We will not be going there anymore after the 5 years we have been.
  • TS
    T Sc
    Oct 3, 2025
    2.0
    I was obviously struggling to find an item in the store. 3 employees walked right past me and didn’t ask if I needed assistance or even say hello, after I said hello to one of them they walked off saying nothing. The cashier wasn’t any better, no greeting acted as if I was bothering her to check out. When we got to the point in the transaction to use my phone number for points and the account cam up with my ex husband’s name but my number. I asked her if there was any way to take his name off and was rudely told she didn’t know and didn’t have time to see how.
  • EH
    Emma Hortman
    Oct 3, 2025
    1.0
    I wont be shopping here anymore. My dogs dental chews are $20 yes TWENTY dollars more expensive here than online. His 2 lbs bag of biscuits are $4 more than online. So for just 3 items $30 more than online. The grumpy cashier let me know that they do not price match anymore yet somehow when I called the online customer service they said that is not true at all, that Petco can price match. So before you go wasting hundreds or thousands dollars a year here just go on chewy! Chewy also doesnt have angry women giving you an attitude while lying to you ( :

Frequently Asked Questions About Petco

Does the Petco Hurricane location have a vet hospital?

No, Petco Hurricane does not have a full-service vet hospital.

Does Petco Hurricane offer vaccinations?

No, Petco Hurricane does not provide vaccinations.