Business Details
About
Pet StorePet supply storeAquarium Shop
Visit your Charleston Pet Store located at 2714 Mountaineer Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
723 reviews
5 stars
412
4 stars
148
3 stars
82
2 stars
34
1 star
47
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, knowledgeable, and helpful, although there were some reports of rudeness.
Cleanliness
The store is generally reported as clean and well-organized, though some customers noted unpleasant odors.
Pricing
Customers frequently mentioned that prices are high, with some expressing frustration over the cost compared to competitors.
Product Availability
The store offers a wide selection of pet products, but some customers noted that specific items were out of stock.
Customer Service Issues
There were several complaints about poor customer service experiences, particularly regarding staff attentiveness and misinformation.
- DJDouglas E Brandel JrOct 24, 20255.0Good place to eat at, but it's a little pricey
- JJJustinOct 22, 20255.0Daniel, Scott and the whole crew are super helpful. Everytime i go in. No matter how dumb the question, they always are there and help
- KBKaren BraggOct 21, 20255.0Information on needed products for kittens and very helpful staff
- RGRebekah GivenOct 15, 20255.0Very clean store and the employees are kind and always helpful
- ABAshley BrewerOct 12, 20252.0Last night I went in to buy a habitat for my jumper and a tank upgrade (betta fish enthusiast). I happen to be looking at betta buddy plants when I saw a betta floating on its side. At checkout, I told the woman there was a betta with a case of swim bladder. She acknowledged it, I finished check and left. Realized when I got home I forgot landscaping tools for my aquarium. I returned this morning and that betta was still there on the shelf. My fiancé took it up to the counter. Each time I passed the shelf, I noticed more struggling Bettas. One was dead and looked like it had been rotting for a hot minute. Another also had a bad case of swim bladder. Another may have been affected by swim bladder, this one was floating vertical. We brought the side floater up to the counter and then returned to shopping. As we finished paying, a male worker on the left checkout picked it up and dropped it down on a surface behind him, scaring the sick Betta. I do realize people don’t generally have strong emotions towards fish. However, I do believe that they deserve the best treatment and care as though they matter. I don’t believe the water is being changed regularly which would explain why so many fish on those shelves were sick/dead. Had I assumed neglect, I would have taken pictures of them. My first thought was not to accuse, but to alert to the overlooked condition. But when that fish was plopped down on the counter that way, I realized maybe I should have assumed the worst and took pictures. I understand that sometimes these things cannot be helped. But I do not understand how they were out on the floor for sale that way. You don’t have to be an expert to see that there’s an issue. Customers should not be bringing dead inventory to your counter. It does matter, ask WalMart. When I tell someone they have an animal that needs placed in a quarantine tank, they can at least ask where it is and remove it from the floor so customers can remain ignorant to the abuse. I would rather spend my $400 at Petsmart where they not only care for their Betta’s but adopt them out for free when they’re injured or sick. Next time I step in that store, it’s not gonna be to purchase, it’s gonna be to take pictures of the sick Bettas.
Frequently Asked Questions About Petco
Does the Petco Charleston location have a vet hospital?
No, Petco Charleston does not have a full-service vet hospital.
Does Petco Charleston offer vaccinations?
Yes, Petco Charleston provides vaccinations.
Does Petco Charleston offer curbside pickup?
Yes, curbside pickup is available at Petco Charleston. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Charleston Petco?
Hamster and guinea pig prices vary by location. Call your Charleston Petco at 3047447581 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Charleston sell dogs?
No, Charleston Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What services does Petco in Charleston offer for pet care?
Petco Charleston provides premium pet foods, expert training, vaccination services, and grooming for your pets.
Does the Petco Charleston location have a veterinary hospital on site?
No, Petco Charleston does not have a full-service veterinary hospital.
Can I get my pet vaccinated at Petco Charleston?
Yes, vaccination services are available at Petco Charleston.
Does Petco Charleston offer curbside pickup or delivery options?
Yes, Petco Charleston offers curbside pickup and same-day delivery for eligible products.
Are dogs and cats sold at Petco Charleston?
No, Petco Charleston does not sell dogs or cats, but they partner with local animal welfare organizations to facilitate pet adoptions through the Petco Love program.
What are the store hours for Petco in Charleston?
Petco Charleston is open Monday through Saturday from 9 AM to 8 PM, and Sunday from 10 AM to 7 PM.
Where is Petco Charleston located?
Petco Charleston is located at 2714 Mountaineer Blvd, Charleston, WV 25309-9442.
What nearby places can I visit when shopping at Petco Charleston?
Nearby places include the Southridge Shopping Center and Walmart South Charleston for additional shopping options, and the Vetco Vaccination Clinic for specialized veterinary services.
Are there fitness or recreational options near Petco Charleston?
Yes, Orangetheory Fitness is located nearby, providing fitness classes and boot camps if you want to get a workout before or after visiting Petco.
What options are available for eye care near Petco Charleston?
Several optometrists and eyewear providers are near Petco Charleston, including Louis Stanley, Dr. David Beecher, Provision Eye Care, Freeman Eye Care, Eyemart Express, and Eye Doc, making it convenient to combine errands.