Petco

4.2
1235 reviews

About

Pet Store
Visit your Onalaska Pet Store located at 1231 Crossing Meadows for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1231 Crossing Meadows, Onalaska, WI
54650, United States

Hours

Reviews

4.2
1,227 reviews
5 stars
674
4 stars
324
3 stars
130
2 stars
33
1 star
66

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and knowledgeable about pet care.

Product Selection

The store offers a wide variety of pet supplies and animals, with many customers appreciating the selection available.

Customer Service Issues

Some customers reported negative experiences with customer service, including rude interactions and lack of support regarding product issues.

Animal Care Concerns

There were complaints about the health and living conditions of animals in the store, particularly fish and birds.

Training and Services

Customers expressed mixed feelings about training services, with some positive experiences but also frustrations regarding scheduling and communication.
  • MT
    Mark R. Trost
    3 days ago
    1.0
    so disappointed and angry. i brought my cockapoo to be groomed on november 13. i specifically said i did not want him cut too short because of the upcoming cold weather. i repeated that 4 times and my last sentence as i left was "not too short." 65 minutes later (must be a record) i received a text my dog was finished. as company policy - i paid before i saw my dog. the groomer had shaved my dog down to his skin. no wonder he was finished so rapidly. i could see the razor marks on his skin. shaved. it was so extreme i can only assume she shaved him with purpose. i had my dog trained at petco. i had my dog groomed at petco. i bought his treats bi-weekly at petco. done. there's a petsmart down the street
  • HK
    Hannah Knudson
    4 days ago
    5.0
    I missed my grooming appointment. I called to apologize and they were able to get me in right before close to trim my dog’s nails. Shauna was so nice about the whole situation and I am pretty sure she stayed late to do it. I just wanted to recognize her for such great customer service! She went above and beyond. Thank you again! -Hannah& Theo
  • AT
    Antoine Turnbo
    Oct 27, 2025
    5.0
    Great place good people
  • MK
    Mike Kolve
    Oct 21, 2025
    4.0
    Nice store and a helpful staff
  • RH
    Riley Hunter
    Oct 12, 2025
    5.0
    Love the onalaska store as the employees are all amazing! Alysa, Tanisha, Cody, Ezzy, are all so very friendly and willing to help. They sometimes have pet bird or reptile on shoulders and that’s awesome. They are knowledgeable and I can ask for a certain nutrient extraction and they take me to products that will help. Love that!

Frequently Asked Questions About Petco

Does the Petco Onalaska location have a vet hospital?

Yes, Petco Onalaska has a full-service vet hospital.

Does Petco Onalaska offer vaccinations?

Yes, Petco Onalaska provides vaccinations.