Petco

Reviews

• FK

  Faith Kotila

  3 days ago
  2.0
  Paid 120$ for my dog to be groomed. Absolute hack job. It’s different lengths all over. I asked to keep his facial fur and tail fur long and it was cut. I also paid extra for holiday package and they forgot and didn’t use the special shampoo or conditioner. Big disappointment, won’t be going back
• KB

  Kara Behnke

  Jan 4, 2026
  5.0
  Great Customer service.. I didn't feel the best and a nice lady walked to the back of store, carried it up, and then brought it to my car.
• TA

  Taylor Aubry

  Jan 3, 2026
  5.0
  Jarod is always so friendly and eager to help everytime I come in, which is weekly if not twice a week. He is knowledgeable and takes pride in his work.
• DB

  Debbie Belter

  Dec 25, 2025
  3.0
  The item I wanted to buy was way out of line price wise.
• KD

  Kelly Dudka

  Dec 6, 2025
  1.0
  ​😡 Unacceptable Failure to Provide Promised Grooming Services ​I am writing to express my profound disappointment and extreme frustration regarding the recurring lack of grooming staff at your location. As a loyal customer for eight years, utilizing your services monthly, it is disheartening to see the steep decline in reliability over the last 18 months. ​The incident today highlights the systemic failure. Before driving thirty minutes, I called and was assured a groomer would be available after noon for nail trimming and gland expression. Upon arrival, I was informed there was no groomer on staff. ​This is more than an inconvenience for me. My dog is severely anxious in the car following a traumatic incident. Driving him this distance, only to have the appointment canceled due to misinformation, subjects him to unnecessary and completely avoidable stress. The dog's well-being is my paramount concern, and this repeated lapse in professionalism demonstrates a disregard for both my time and my pet's welfare. ​This has happened multiple times. It is a costly waste of my time and fuel and, worse, a violation of the trust I place in your business. I must ask: How can Petco consistently fail to staff its essential services, and why are your employees providing false availability over the phone? ​Furthermore, your posted and online grooming hours (M-Sat 8am-6pm) suggest that I shouldn't have to call at all. I should be able to rely on your basic operating hours. ​I am now advising my friend and family against using your services. In a community like Marinette, that loss of positive word-of-mouth is significant. I expect an immediate explanation for this service failure and concrete steps on how you plan to guarantee accurate scheduling in the future.

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