Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Madison provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.7
227 reviews
5 stars
125
4 stars
28
3 stars
15
2 stars
7
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with staff, citing rudeness and lack of accountability, particularly in handling complaints and issues.
Care Quality
While some reviews praised the veterinary care and compassion shown to pets, others expressed serious concerns about misdiagnoses and inadequate treatment.
Appointment Management
Numerous customers experienced issues with appointment scheduling, long wait times, and disorganization, leading to frustration and dissatisfaction.
Wellness Plans
Several reviews criticized the wellness plans as being misleading and financially burdensome, especially after pets passed away or when services were not rendered.
- ETElysia TorresDec 12, 20251.0Came in to purchase some food for my pet and needed to get my script card in order to do so. When I came in, I spoke with a lady in Green scrubs and was met immediately with rudeness. I tried calling to talk to somebody about this, but unfortunately, I was on hold for almost 30 minutes. I originally went up to the desk to get my script card and the girl that helped me Seemed like she couldn’t be bothered. It’s very disappointing to come in worried about not being able to get your cats proper medicated food, but then have to deal with rudeness from someone who is in a customer service oriented role. While on hold for almost 30 minutes, the voice recording playing said that customer service was your priority, but I guess it isn’t really because the person I spoke with didn’t care at all. If you work in a customer service oriented role please consider how you treat people. If I had thought about bringing my pet there to this hospital location, I definitely won’t now because of the poor customer service if you treat people this way, how do you treat animals? There may be more other important things going on in your day than someone complaining about rude customer service but at the end of the day, customer service should be important. As someone who has worked in vet clinics before it’s disheartening to see people act this way when the general public relies on your help
- RSRebekah SipiorskiNov 20, 20255.0Vet was amazing with my kitten. He was so gentle and kind. The only thing I would say is a tech came in first and wasted 45 mins of our time on trying to sell me a monthly plan. It felt very pushy and not something I’m wanting to get at this time.
- DKDelmarieon knightOct 22, 20255.0really great hospital I ove that they have wellness plans very afforadble for familys and pets thay you so much !
- JHJeff HullSep 15, 20255.0The team at Banfield Pet Hospital are very loving and caring of the patients. They provide a fun environment and take care of each pets safety.
- ACAnnie CrawfordSep 15, 20251.0I used to have great experiences at this Hospital. They were extremely helpful when I got a cat who was sick from a different pet store. So I recommended them to my Fiancee when he took in a stray kitten named Swamp Thing. That situation did not go well. They kept the kitten in her kennel for 6+ hours, were so busy they forgot she was even there and past her appointment time, prescribed a medication that gave the kitten FIP, and the kitten had to be put down, because we cannot afford 7k+ for the treatment of FIP. Then Banfield refused to take accountability for the situation, continued to charge my Fiancee for a year for the wellness plan for this kitten, even though it had died. Refused to allow him to transfer the plan to a cat that was alive. Deleted the Kittens profile off of their app so there was no record of their wrongdoing, And was unsympathetic regarding the entire situation. I will never utilize this hospital again. All they care about is money. The day they gave the kitten a full 1ml syringe meloxicam(which a simple google search says should be administered with extreme caution even in the healthiest of cats at an extremely low dose), they lost my faith that they are knowledgeable and not just out for money. The emergency vet we had to take the kitten to even stated this above information, and Banfield STILL did not take accountability and continued to charge my grieving Fiance almost 80 dollars a month for a YEAR. After we had just spent 700 at the emergency vet to put her down, AND 600+ to have her cremated. DO NOT GO TO BANFIELD AND USE THEIR WELLNESS PROGRAM. All Banfield cares about is money. Not the sick pet you are desperately trying to help. They have no problem keeping them in their carrier and affecting your life. They intentionally overbook themselves to get the most profit, and do not care about whose life is at risk when they do this. I hope to save anyone else the heartache that my Fiancee experienced. If you love your pet, you will find a local vet who will work with you, not take them to this corporation who are only for profit.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Madison?
Banfield Pet Hospital in Madison is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:00 PM.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care services. However, you can call during hospital hours for urgent care advice and referrals. For emergencies after hours, please contact your local emergency hospital.
What preventive services does Banfield Pet Hospital offer for pets?
They offer vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as part of their preventive pet health care services.
What is included in Banfield’s Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early diagnostics, nutrition consultations, and dental care. It is not insurance but offers discounts on treatment for abnormal conditions.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online at their website or use the Banfield app available on iOS and Android to book your pet’s visit.
What types of appointments are available at Banfield Pet Hospital?
They offer in-room appointments, drop-off appointments where you leave your pet and are notified when ready, and virtual visits for Optimum Wellness Plan clients.
What nearby pet-related services are close to Banfield Pet Hospital?
PetSmart, a pet store offering various pet services, is located nearby. This makes it convenient to pick up pet supplies or grooming services before or after your vet visit.
Are there furniture stores near Banfield Pet Hospital in Madison?
Yes, Ashley Furniture HomeStore, Ashley Store + Outlet, and Furniture & ApplianceMart are nearby. You can combine your visit to Banfield with shopping for home furnishings conveniently.
What beauty and wellness salons are located near Banfield Pet Hospital?
Several nearby beauty and wellness salons include Glam by Grace, Amethyst & Sage Salon, House of Face, Boja Salon, and Lady Rex Hair Studio, offering hair, makeup, and spa services.