Petco

4.0
494 reviews

About

Pet StorePet supply store
Visit your Lake Geneva Pet Store located at 200 Edwards Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
200 Edwards Blvd, Lake Geneva, WI
53147-4560, United States

Hours

Reviews

4.0
483 reviews
5 stars
273
4 stars
85
3 stars
45
2 stars
17
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with staff; while some employees like Dylan received high praise for their helpfulness, others were reported as rude and dismissive.

Product Quality

Concerns raised about the health and living conditions of animals, particularly fish and hermit crabs, with reports of dead or unhealthy animals in tanks.

Store Cleanliness

Generally noted as clean and organized, contributing positively to the shopping experience.

Grooming Services

Inconsistent grooming experiences reported, with some customers satisfied while others faced issues with service refusal or poor results.

Stock Availability

Frequent complaints about low stock levels, particularly for specific pet foods and live animals.
  • KO
    Kasey Oliver
    3 days ago
    4.0
    Harness works well. Don't like the design much but it was the only one available in my cat's size.
  • JJ
    John jsports
    Nov 13, 2025
    1.0
    Horrible cashier has 6 people in line me looking for help with saltwater fish and crickets not a sole in site walked the store 3 times nobody just the cashier I saw mentioned to him about it and he’s was quite COCKY said heck with this and left! POOR POOR establishment, I go here a lot and spend tons of money this is like the 3rd time this has happened I’m done! PETSMART for now on I would recommend everyone else who reads this to go anywhere but here!!!
  • CM
    Caley Milton
    Oct 15, 2025
    5.0
    These 5 stars belong to Dylan! I have not had the friendliest experience with fish stores in the past so going in is always anxiety inducing! I went in with my two small boys, one who had just lost his beta. Dylan was so patient and kind. He spoke directly to my son and instead of criticizing our set up (which is adequate but not ideal for some) he told my son what he could get that would be successful in our set up! Dylan also educated us on real plants in the tanks and I trusted him to just pick them for me! We all left happy and with fish that would be successful in what we had. We were not pressured to buy more or anything different, Dylan met us where we were and happily educated not only myself but my sons as well! Quite honestly he is the sole reason I would return. While I have never had a bad experience at this Petco in Lake Geneva the experience was exceptional because of Dylan’s caring and commitment to the animals and educating the community.
  • JV
    Jamie Vepley
    Oct 13, 2025
    3.0
    They need a better over all system for getting crickets. No one’s ever back there, or looks at you like you’re an inconvenience. The crickets that are out, are dead , the mealworms we just bought had so many dead in there too, Just disappointing.
  • NM
    No More
    Sep 28, 2025
    5.0
    Dylan in the aquatics department is the man. I was very shocked to find that level of knowledge at my local Petco

Frequently Asked Questions About Petco

Does the Petco Lake Geneva location have a vet hospital?

Yes, Petco Lake Geneva has a full-service vet hospital.

Does Petco Lake Geneva offer vaccinations?

Yes, Petco Lake Geneva provides vaccinations.