Petco

4.0
501 reviews

About

Pet StorePet supply storePetco
Visit your Lake Geneva Pet Store located at 200 Edwards Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
200 Edwards Blvd, Lake Geneva, WI
53147-4560, United States

Hours

Reviews

4.0
490 reviews
5 stars
277
4 stars
86
3 stars
46
2 stars
17
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others were reported as rude and unprofessional.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing refusal to complete grooming tasks and poor handling of anxious pets.

Product Availability

Customers noted frequent issues with stock availability, particularly for specific pet foods and live animals, leading to frustration.

Store Cleanliness

The store generally received positive remarks for cleanliness and organization, although some reviews highlighted concerns about animal care.
  • MS
    Marie Sarantakis
    Jan 3, 2026
    5.0
    Dylan and Patrick are always kind, pleasant, and knowledgeable. Grateful for their assistance when I visit with my puppy.
  • BK
    Brenda K
    Dec 30, 2025
    1.0
    I’ve been coming here for 10+ years and have been disappointed many times with the customer service, but today was the last straw. Don’t hire groomers that can’t do the entire job. Upon arrival I was told the groomer that had my dog was unable to clip his nails due to a note they put in his file that he’s a little difficult.so I asked if I could at least get Vas today and bring him back to get his nails clipped, but they told me that would be an additional cost. I’m going to find a different groomer someone that can do the entire job and probably cheaper. They give my miniature a bath, clip his nails and do his glands (no trimming hair ) $55+ tip.
  • SS
    Scott Sims
    Dec 24, 2025
    5.0
    10
  • LW
    Linda W
    Dec 18, 2025
    4.0
    First, the grooming department gets a 6! They are always there and do a great job. We try to use the same groomer because she is absolutely fantastic! I really hate to give her name because she is already so popular (and so nice)! The 4 rating is because sometimes in the past, the staff have been so-so in the store. It does appear they might have a new manager and she greeted us today when we came into the store after dropping off the dogs for grooming. And they were very helpful in finding what we were seeking. My main issue is not with the store but with the website/app. A lot of the time I cannot get in and other times I can't access the information/coupons I need. Today, I could not find the coupon for my free grooming that my email indicated would be there after booking my appointment. Thankfully, customer service was very accomodating and sent me the coupon code via email. The point is that I shouldn't have to be calling with issues on the app that happen so frequently.
  • RT
    Rebekah Turner
    Dec 18, 2025
    5.0
    They were very helpful and kind

Frequently Asked Questions About Petco

Does the Petco Lake Geneva location have a vet hospital?

Yes, Petco Lake Geneva has a full-service vet hospital.

Does Petco Lake Geneva offer vaccinations?

Yes, Petco Lake Geneva provides vaccinations.