Many customers praised the friendly and knowledgeable staff, highlighting their helpfulness during the puppy purchasing process.
Cleanliness
The store was frequently described as clean and well-maintained, although some reviews noted issues with cleanliness in certain areas.
Health Concerns
Several customers reported health issues with puppies purchased, including parasites and behavioral problems, raising concerns about the sourcing of the puppies.
Pricing Issues
Customers expressed dissatisfaction with pricing discrepancies and perceived overpricing of puppies, along with concerns about hidden costs.
Puppy Mill Allegations
Multiple reviews accused the business of sourcing puppies from puppy mills, leading to ethical concerns about animal welfare.
WP
Wendie Pung
Feb 23, 2026
5.0
Pleasant place to shop for your new puppy...very clean & well staffed. 3 other people and myself have purchased puppies here , all with good results like mine. Love my new puppy!!
KP
Kellie Pettke
Feb 10, 2026
5.0
Got my fur baby Oreo from here!! I highly recommend! I love they offer financing to give that flexibility to those that can't buy a puppy outright. :)
RK
Randy Kizewski
Feb 2, 2026
5.0
Great place. People are so friendly. Nash was calm with the staff. Nash is never calm in a dog grooming shop
AS
Amelia Shepherd
Jan 5, 2026
1.0
DO NOT GO HERE. SOLD ME A SICK DOG AND REFUSED REFUND. I bought a puppy and needed to return less than 24 hours later because we discovered my infant son is highly allergic. They refused to give a cent of my almost $700 back, and did not care that I told them they sold me a dog with kennel cough. He was sneezing and coughing all night and has green mucus. The poor animal. Plus there’s a 10 day money back guarantee but that is a complete lie. They tried blaming USDS for why they can’t take the puppy back. Terrible experience they just want your money and don’t even care for these dogs well. I contacted a lawyer to get my money back and sue these people for animal neglect and not honoring the money back guarantee. Do NOT give this evil business your money! You can get a puppy on Craigslist or a shelter for a fraction of the price, and I guarantee they won’t be as sick.
MS
Mike Stemo
Dec 21, 2025
3.0
Price was not what they quoted. I came to look for Golden doodles on Tuesday. They told me they did not have any at the time, but there were 2 coming in on Thursday. I asked how much they were and they said it was $2300. That was a little more than I wanted to pay, but I was gonna make it work. They text me on Thursday, they said that the golden doodles were in.So I went to pick one up, and then after I decided that I wanted one, they told me it was $2500. $200 more than what they quoted me.
Puppyworld is a pet store in Franklin, WI that provides puppies to the local area. It is located at 2885 W. College Ave., Franklin, WI 53221.
What are the operating hours of Puppyworld?
Puppyworld is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 11:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Which payment options does Puppyworld accept?
Puppyworld accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact Puppyworld by phone or email?
You can reach Puppyworld by phone at +1 414-348-8575 or +1 414-328-5147 (alternate). You can also email them at puppyworldpuppies@yahoo.com.
Does Puppyworld offer any special promotions?
Yes, Puppyworld offers Puppy Starter Kits with the purchase of a puppy.
What brands of pet products does Puppyworld carry?
Puppyworld carries brands including Health Extensions, Red Barn, Kong, and Dr. Marty's.
What languages are spoken at Puppyworld?
Puppyworld provides services in English and Spanish.
Are there any gyms near Puppyworld where I can work out before or after visiting?
Yes, nearby gyms include Crunch Fitness - Greenfield, 7776 Xperience Fitness, and Xperience Fitness Greenfield, which offer various fitness classes and facilities.
What nearby restaurants can I visit when I come to Puppyworld?
There are several dining options nearby such as George Webb Restaurants, Burger Hub, China House, KFC, Cousins Subs, and Qdoba for various cuisines and quick meals.
Can I do some shopping near Puppyworld besides visiting the pet store?
Yes, near Puppyworld you can shop at places like Dollar Tree for discount goods, Flexpay Furniture for home furnishings, and The Salvation Army Family Store & Donation Center for thrift items.
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