Petco

3.9
979 reviews

About

Pet StorePet supply store
Visit your Eau Claire Pet Store located at 3731 Gateway for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3731 Gateway, Eau Claire, WI
54701, United States

Hours

Reviews

3.9
972 reviews
5 stars
457
4 stars
237
3 stars
112
2 stars
57
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised friendly and helpful employees, others reported rude behavior and poor service.

Store Conditions

Several reviews highlighted cleanliness issues, including unpleasant odors and poorly maintained animal habitats.

Product Availability

Customers expressed frustration over stock shortages and the lack of specific items, particularly in the pet food and supplies sections.

Grooming Services

Grooming experiences varied widely, with some customers satisfied with the service while others reported injuries to their pets and poor handling.

Animal Care

Concerns were raised about the health and living conditions of animals in the store, with reports of sick or dead fish and inadequate care.
  • LW
    Lisa Wolf
    Nov 13, 2025
    5.0
    Cashier possibly the Manager was very friendly! We talked about our fussy cats.
  • ML
    Mariah Loiselle
    Nov 3, 2025
    5.0
    I’ve had some weird expierences at this pet co but whatever staff they have as of 11/3/25 is incredible. So sweet. So helpful. Really was so compassionate about a crummy situation I found myself in and did everything they could to make it easier on me. I’ll be forever grateful for this person and their kindness. 🩷😭 If you see this I hope you have such a good life and I hope good things happen to you. You know who you are.
  • LL
    Laila Lambert
    Nov 2, 2025
    2.0
    We stopped in to get some food for pets and waited in line for forever and eventually some girl stormed inside saying we needed to be more patient and that she isn’t even on the clock. It’s not our fault that the other workers are doing their job so don’t snap at us? 😐
  • AT
    Amelia Turk
    Nov 1, 2025
    2.0
    Usually a nice store but had a bad experience with nighttime staff. Very poor customer service and apparently whoever checked me out was working off the clock as well.
  • HH
    HaggyStern
    Oct 23, 2025
    1.0
    I waited at the checkout line for almost 10 minutes, then looked around the store to find an employee who could help me and couldn't find anyone. Then the groomer came out of her room and passive aggressively rang the bell at the counter and walked away. Incredibly rude. If you dont like to help or talk to people, dont be in customer service.

Frequently Asked Questions About Petco

Does the Petco Eau Claire location have a vet hospital?

No, Petco Eau Claire does not have a full-service vet hospital.

Does Petco Eau Claire offer vaccinations?

Yes, Petco Eau Claire provides vaccinations.