Petco

4.1
814 reviews

About

Pet Store
Visit your Delafield Pet Store located at 2780 Heritage Dr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2780 Heritage Dr, Delafield, WI
53018-2125, United States

Hours

Reviews

4.1
808 reviews
5 stars
418
4 stars
209
3 stars
82
2 stars
38
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for rudeness and lack of assistance.

Grooming Services

Grooming services receive both positive and negative reviews; some customers are satisfied with the results, while others report poor experiences and mishandling of their pets.

Product Availability

Customers appreciate the variety and availability of pet products, though some express frustration over pricing and stock issues.

Store Cleanliness

The store is generally noted for being clean and well-organized, contributing to a pleasant shopping experience.

Staff Knowledge

Many customers commend the staff for their knowledge about pets and products, although there are instances of perceived judgmental attitudes towards customers.
  • ZZ
    Zie
    5 days ago
    5.0
    Great staff, friendly and helpful
  • EE
    Erin Eggert
    5 days ago
    5.0
    Isabella was very helpful and kind, I appreciated her pointing out different products that I wouldn't have considered. Thank you Isabella!
  • NR
    Nyx Rhapsodos
    Nov 5, 2025
    2.0
    Small store but had what I needed though they are REALLY expensive. Dont have ANY pet stores near my home and this one was on the way home. Stopped to get a gentle leader for my service dog. They had them and I bought one but when. I got home about 2 hours later I opened the package and discovered there was dog hair on the part that is padded that goes over the snout. Idk if someone returned it or if it was tried on in store or what but it was disappointing to think I was buying a new product vs getting a possible used one. Thankfully the size the box stated it was (Large) was actually the size in the box as the boxes are not stapled shut or sealed in anyway. My dog doesn't care about it the hair after giving it a good sniff. But if im going to be buying an item that has been used in anyway or tried on and left with a bunch of hair in it I want a discount. I tried lint rolling it and got most of the hair off so the pic is what ot looks like AFTER lint rolling it.
  • ER
    elaina rookard
    Oct 26, 2025
    5.0
    Love it. The people are awesome
  • TM
    Thomas McCullen
    Oct 19, 2025
    1.0
    cashier named clover was rude to several people in front of me while i was waiting in line to be checked out. clover was rude to me at the register and acted like she didn’t want to be there. she is the only staff member that didn’t greet me with a smile and make me feel welcomed.

Frequently Asked Questions About Petco

Does the Petco Delafield location have a vet hospital?

Yes, Petco Delafield has a full-service vet hospital.

Does Petco Delafield offer vaccinations?

Yes, Petco Delafield provides vaccinations.