Banfield Pet Hospital

Reviews

• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the death process. This 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• KK

  Kevin

  Feb 11, 2026
  5.0
  Our dog has been there for many years for annual PE. So far so good.
• FM

  ferial mhr

  Oct 1, 2025
  2.0
  Terrible service and terrible communication we sent home with some medication we don’t know what is for so we called and asked for explanations they charged us for it while we didn’t ask for it It didn’t look or feel trustworthy for us extra charge appears in our bill They charged office hour for first time visit while we had a first time visit 2 months ago and had dental appointments which their doctor canceled and rescheduled Will not come back it is a terrible experience I wish they cared and was some customer service available
• RV

  Rj Mitchell (Vesuvian_Voice)

  Sep 28, 2025
  5.0
  They are great for our dog and the wait is normally minimal. They really listen to us and it has helped our rescue dog glow up so well!

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