Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Woodinville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
186 reviews
5 stars
112
4 stars
27
3 stars
9
2 stars
11
1 star
27
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of experiences with service quality, with some praising the compassionate care from veterinarians while others criticized poor communication and unprofessional behavior from staff.
Communication Issues
Many reviews highlighted significant communication problems, including difficulty reaching the clinic, lack of follow-up, and issues with appointment scheduling.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, citing unexpected charges and feeling pressured into unnecessary services or upselling.
Staff Competence
While some customers praised the veterinary staff for their care and expertise, others reported instances of incompetence and negligence, leading to negative experiences.
Wait Times
Customers frequently mentioned long wait times for appointments and service, indicating a need for better staffing and scheduling.
- FMferial mhrOct 1, 20252.0Terrible service and terrible communication we sent home with some medication we don’t know what is for so we called and asked for explanations they charged us for it while we didn’t ask for it It didn’t look or feel trustworthy for us extra charge appears in our bill They charged office hour for first time visit while we had a first time visit 2 months ago and had dental appointments which their doctor canceled and rescheduled Will not come back it is a terrible experience I wish they cared and was some customer service available
- RVRj Mitchell (Vesuvian_Voice)Sep 28, 20255.0They are great for our dog and the wait is normally minimal. They really listen to us and it has helped our rescue dog glow up so well!
- KMKeerr MedaAug 19, 20251.0Whenever I call it says closed even during business hours.
- HAhina abbasAug 11, 20251.0Horrible experience! What started as a normal visit turned into a nightmare the moment I signed up for their so-called “wellness plan” for my cat. The entire clinic feels like a scam. Everything seemed fine at first, but after enrolling in their plan, I realized they’re using it as a way to overcharge and mislead pet owners. It’s clear they are abusing the system for profit. I was charged for services I didn’t agree to, given expired medication for my cat and treated with complete disrespect when I raised concerns. This is not just unprofessional it’s dangerous and unethical.
- AAAshleeJul 5, 20255.0Won't take my pets anywhere else! My dog is treated so well and with so much compassion ❤️
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pets does Banfield Pet Hospital in Woodinville care for?
Banfield Pet Hospital provides quality health and wellness care for dogs, cats, and small animal pet patients.
What veterinary services does Banfield Pet Hospital offer?
Services include preventive care clinic, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
What are the Banfield Pet Hospital's hours of operation?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sundays from 8:00 AM to 5:00 PM. It is closed on certain holidays such as Thanksgiving and Christmas.
Do I need an appointment to visit Banfield Pet Hospital?
Yes, appointments are required to receive care at Banfield Pet Hospital.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to emergency hospitals or specialists.
Can I consult with a veterinarian online through Banfield?
Yes, clients with Optimum Wellness Plans can get remote general pet care advice 24/7 via Vet Chat™ on the Banfield app.
What is the Optimum Wellness Plan offered by Banfield?
It's a preventive care plan including annual exams, vaccines, early diagnostics, nutrition and dental consultations, which automatically renews yearly.
Where is Banfield Pet Hospital located in Woodinville?
Banfield Pet Hospital is located at 17845 Garden Way NE, Unit 11, Woodinville, WA 98072.
Are there any convenient places near Banfield Pet Hospital where I can shop for pet supplies?
Yes, there are multiple PetSmart stores nearby which offer pet supplies, pet training, and pet services, making it easy to combine visits for veterinary care and pet shopping.
What are some nearby places to grab coffee before or after visiting Banfield Pet Hospital?
Mercurys Coffee Co. and Starbucks are nearby coffee shops where you can enjoy a drink before or after your pet's appointment.
Is there convenient access to banking nearby Banfield Pet Hospital?
Yes, First Financial Northwest Bank - Woodinville Branch and a Bank of America ATM are close by for your banking needs.