Mountain View Veterinary Hospital

Reviews

• TK

  Tessa Kendall

  4 days ago
  1.0
  In response to your reply to my original review, I want to clarify several inaccuracies. I did ask direct questions regarding whether Rocco had a UTI and was explicitly told that he did not. This was later proven incorrect by your own lab results. As a result, he was not treated for a UTI, which subsequently progressed to sepsis. After his death, I was treated with a complete lack of compassion and professionalism. At one point, I was even told that this outcome was my fault because the urine sample was allegedly not a “clean catch”—despite the fact that your clinic took Rocco back to collect the urine sample, not me. Rocco’s death was preventable. Beyond the medical failure, what has been most disturbing is this clinic’s refusal to take any financial or emotional accountability for what occurred. I am sharing this not out of anger, but out of a responsibility to be truthful and to ensure other pet owners are fully informed.
• TK

  Tessa Kendall

  Dec 28, 2025
  1.0
  ⚠️ I do not recommend this clinic. Do not bring your animals here. ⚠️ We brought our dog, Rocco, in as a healthy, 6 year old, active boy because we suspected a urinary tract infection. Instead, we were told he had diabetes and were instructed to start insulin. Despite lab work (which we did not see until it was too late) showing a severe UTI, we specifically asked about infection and were told he did not have one, so it was never treated. Rocco started insulin and within three weeks he became septic and passed away. Untreated infection combined with insulin can expedite sepsis, making this loss especially devastating and, in our case, preventable. What followed was equally upsetting. When we raised concerns, we were met with defensiveness, a lack of accountability, and the clinic denied any financial responsibility or meaningful acknowledgment of the missed diagnosis. Rocco was deeply loved, and his death should not have happened. I’m sharing this so other pet owners protect their animals—ask questions, seek second opinions, and do not bring your pets here.
• LS

  Laurie Suchy

  Dec 16, 2025
  5.0
  We had our 1 year old Australian Sheppard spayed at Mountain View veterinary and we are very happy with the care and dedication of the staff. Dr Battilega is very caring and calm. The day after Luna is relaxed and recovering!
• KH

  Krystal Levi Herman

  Dec 2, 2025
  5.0
  I brought my Great Dane (who is a rescue dog) in for a physical. I was so impressed from the very beginning! The front desk, the vet tech, and Dr Mocca knew exactly how to work with a large breed AND a rescue!! They understood his temperament, his quirks, and his needs. He was comfortable immediately and when they realized he needed to be separated from me in order to trust them to do further evaluation, they explained it in a sweet way and my dog went easily with them. When he came back, it was obvious he had been treated with great care! There was no trauma or discomfort shown afterwards. A GREAT place!! Prices were terrific and the options for treatment offered were reasonable and realistic…we felt like we were part of the decisions made. A truu in ly great experience!
• CP

  Carissa Prati

  Nov 24, 2025
  1.0
  We have been taking our dog to Mountain View for some time, and until recently we trusted that he was in good hands. That trust has been badly shaken by how his recent, very serious health situation was handled. Our pup has had mild regurgitation issues since he came to live with us, but last Thursday night his symptoms suddenly became much worse. We took him to a local ER, where they prescribed sucralfate and recommended an ultrasound. The next morning, we called Mountain View for guidance, and they suggested we take him to DoveLewis in Portland. DoveLewis performed x-rays and an ultrasound and diagnosed him with megaesophagus, which is a life-threatening condition. They prescribed Metoclopramide and told us to get him in with an internal medicine specialist as soon as possible. The soonest appointment we could get with their internal medicine specialist was December 2, and DoveLewis only provided one week of medication. First thing Friday morning, we called Mountain View to ask for a prescription refill to bridge the gap until his specialist appointment. We were initially told this would not be a problem, but that the vet was in a procedure and they would call us back. We waited all day, only to be told at the end of the day that they had called around to various compounding pharmacies, couldn’t find the medication, and that we should take him back to the DoveLewis ER for a refill. On our own, we called compounding pharmacies and quickly found the medication in stock locally, as well as available through Chewy. When we called Mountain View back on Monday morning and asked them simply to approve the Chewy request, we were then told they could not write a prescription without seeing him first. To be clear: Mountain View knew he had just been diagnosed with a life-threatening condition by a specialty ER. They knew he had already been examined, had x-rays and an ultrasound, and had been prescribed the medication by DoveLewis. They knew we were trying to avoid a lapse in medication before he could see an internal medicine specialist. Despite all of this, they chose not to help us secure a necessary medication, and we were left feeling that our dog’s safety was not a priority to them. Megaesophagus is not a minor issue––a lapse in his medication could have very serious consequences. I was (and still am) outraged by how uncaring and unsympathetic the response from Mountain View’s staff felt in such a critical moment. I completely understand that clinics have policies and limitations. However, compassion, clear communication, and a genuine effort to problem-solve for a medically fragile dog were all missing from our experience. Based on how this situation was handled, we no longer feel comfortable trusting Mountain View with our dog's care.

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