Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® is located in Vancouver, WA's Mill Plain area and near the border of Portland, OR, in the 205 Commerce Center strip mall. We provide quality and attentive health and wellness care for dogs and cats. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
248 reviews
5 stars
148
4 stars
24
3 stars
9
2 stars
11
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and long wait times for appointments, with difficulty reaching staff by phone.
Veterinary Care
While some customers praised the quality of care and compassion shown by specific veterinarians, others expressed dissatisfaction with misdiagnoses and lack of thoroughness in treatment.
Wellness Plans
Several reviews mentioned frustration with the wellness plans, including issues with billing, service limitations, and perceived upselling of unnecessary services.
Staff Attitude
Feedback was mixed regarding staff demeanor; while some praised the kindness and professionalism of certain team members, others reported dismissive or unhelpful attitudes from newer staff.
Facility Issues
Concerns were raised about cleanliness and the handling of pets during visits, with some customers noting unsatisfactory conditions and procedures.
- JOJulie Obert1 day ago1.0Do not take your pets here!!!! We informed the vet our dogs stomach was swollen and hard. The vet here at Banfield kept telling us our pet was overweight! Well let me tell you we took him to a real vet in Idaho and my pup had to have life saving surgery at WSU. They removed a 10 POUND tumor, his spleen, gallbladder. Trust me go to a different Banfield!! Btw I would give them no stars if I could. We brought our boy home yesterday and he is doing really well. If you care about your animal go somewhere else.
- DCDolores CamachoDec 29, 20255.0Muy satisfecha con el servicio, y como tratan a mi mascota y el servicio profesional que tienen todo el equipo, muchas gracias,, se lo recomiendo
- CECarissa EnfieldSep 25, 20251.0Not a fan of any of the Banfield locations near or around Vancouver (Including Salmon Creek). This was my second time giving Banfield a shot, only to be massively let down again. At the end of the day it's not about me - it's about the health and wellbeing of my pet. When that's not being met and I'm paying anywhere from 60-80 something dollars a month on just a membership, 100% NOT OKAY. My first poor experience with Banfield was back in roughly 2021. My cat Hendrix had been closing one eye so I took him in to have it looked at. During our appointment they did eye drops to access if his eye was scratched, it wasn't so they sent us home. Roughly a month or two later I took him back in and the doctor said to me "oh and by the way, I don't think his heart murmur is as bad as the previous doctor had thought" I WAS ASTONISHED to say the least. I notified her that this was actually the first I was hearing of it and how disappointed I was in their lack of communication that has a direct affect on my animals health. Fast forward to 2024-2025 - I took in a stray elderly cat. I decided to give Banfield a second chance unfortunately. I signed her up for the highest available plan at the time because I knew she needed a lot of help and was willing to pay and do anything she needed to ensure her comfort and happiness. From the get go there were EXTREMELY DISMISSIVE regarding nail cutting, skin issues, and not to mention their repeated misdiagnosis of where she may or may not have arthritis. I ended up leaving, going to a different vet clinic where we received help almost immediately and I continued paying for a useless service through Banfield (they have year long contracts). Mind you when I took her to the other clinic they notified me that my kitty's nails were so long they were curling into her pads. Now WHY on earth would a vet clinic lie about trimming nails?!? Its one of the quickest services, lies like this led me to believe they were being dishonest about other factors regarding my cats care. Also the skin issues Banfield told me was just dandruff - yeah that was an infection. My cat was at the Banfield clinic multiple times a month the first 3x months I had her. I would bring up nails and skin EVERY visit. I did reach out to Banfield regarding their malpractice, after speaking to a couple sassy and again dismissive people I was able to speak to a higher up who was kind. It was like pulling teeth trying to heard - they ended up refunding me for only 2 months of service despite the fact that they swindled me for a full 12 months. I accepted the agreement purely due to exhaustion from having to work with them however I did not think it was an agreeable amount what so ever. So for clarity - Banfield off Millplain, Near Vancouver Mall, and Salmon Creek are not advisable if you love and care for your pet.
- PKPricila KaurSep 15, 20255.0I cannot say enough great things about Dr. Tate and his team at Banfield! They took such amazing care of my pup Pepper during his dental cleaning and eye tumor removal. I was very nervous going in as Pepper does not do too well after anesthesia but the entire team made me feel reassured every step of the way. They were compassionate, professional, and treated Pepper as if he were their own. Dr. Tate explained everything clearly, answered all my questions, and the follow-up care was outstanding. Pepper recovered beautifully, and I am so grateful for the kindness and skill that went into his care. Thank you, Dr. Tate and the whole Banfield team—you truly went above and beyond!
- SLSharon LeiserSep 10, 20255.0Always helpful when we have questions and very kind to our pets and honest quotes. We have their pet insurance and highly recommend having it for your pet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of preventive pet health care services does Banfield Pet Hospital offer?
Banfield Pet Hospital offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as preventive care services.
Does Banfield provide emergency care services?
No, Banfield does not provide emergency care services. During hospital hours, you can call for urgent care advice and referrals. Outside those hours, please contact your local emergency hospital.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It is not insurance but offers discounts on treatments.
Can I get veterinary care online through Banfield?
Yes, Banfield offers Vet Chat™, a 24/7 remote general pet care advice and triage support service accessible via the Banfield app for clients with Optimum Wellness Plans®.
How do I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or app, or by calling their main phone number at +13602542361.
What are the business hours for Banfield Pet Hospital in Vancouver Mill Plain?
Banfield Pet Hospital is open from 7:30 AM to 6:00 PM every day of the week, but it is closed on major holidays like Christmas Day and New Year's Day.
Is Banfield Pet Hospital wheelchair accessible and welcoming to LGBTQ clients?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and is welcoming to LGBTQ clients.
What nearby dining options are available close to Banfield Pet Hospital?
Nearby dining includes Jersey Mike's Subs, Five Guys, Pizza Hut, Baskin-Robbins, Chipotle Mexican Grill, Taco Bell, and Muchas Gracias Mexican Food, offering a variety of fast food and restaurant choices for customers visiting the hospital.
What other services are near Banfield Pet Hospital that visitors might find useful?
Nearby services include beauty and spa centers like Noir Nail Bar Vancouver and Studio Max, as well as banks like Umpqua Bank and Sterling Bank, which might be convenient for visitors during their trip to the hospital.
How can I get to Banfield Pet Hospital if I am coming from Portland, OR or nearby cities?
Banfield Pet Hospital serves patients from Vancouver, WA and nearby Portland, OR. Since it is located in the 205 Commerce Center strip mall on SE Mill Plain Blvd, using local transit or driving via Mill Plain Blvd offers convenient access.