Banfield Pet Hospital

Reviews

• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the death process. This 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• JM

  J M

  Feb 10, 2026
  5.0
  Very caring for my pet's needs.
• AB

  A Brown

  Feb 4, 2026
  1.0
  I am beyond furious with Banfield. This is, without question, the most unprofessional and irresponsible veterinary experience I have ever had. I brought my three-month-old German Shepherd puppy to Banfield, trusting them with her life. They diagnosed her with epilepsy and put her on a seizure medication that could have been seriously damaging her liver and kidneys—without confirming the diagnosis properly. They made me believe my baby had a lifelong neurological condition. Her symptoms became so severe that I had to rush her to an emergency vet. That’s when everything unraveled. The emergency vet reviewed Banfield’s records and discovered that Banfield claimed they performed tests that they did NOT actually do. They said they had run bloodwork to check for toxins and other concerns—they did not. There was no toxin screen performed at all, despite toxins being the actual underlying issue. Even worse, there were abnormal blood results in her report that Banfield NEVER disclosed to me. This is not a small oversight. This is dangerous. On top of that, despite the fact that I am already on their wellness/insurance plan and pay $100 a month, Banfield charged me an unexpected $260 when I went to pick her up—without any prior notice or consent. Completely unacceptable. When I called to explain how serious this situation was and how unhappy I was, Banfield had the same veterinarian who misrepresented the care call me back. Instead of accountability, I received excuses, deflection, and straight-up gaslighting, being told I was wrong—despite documentation and confirmation from an emergency veterinary hospital. I would never bring my dog here again. I wouldn’t bring my dog here if someone paid me to. If you love your pet, please go somewhere else. My puppy suffered unnecessarily because of Banfield’s negligence, lack of transparency, and total lack of professionalism.
• RM

  Ricky Muniz

  Jan 10, 2026
  1.0
  Horrible front desk clerk. The girl with black hair at 5:30p on Friday was literally horrible at her job. I must’ve waited on line for 30 minutes while she very slowly helped some lady. She didn’t even acknowledge me or apologize for the wait. Had she simply told me, “hey it’s going to be a minute,” that would’ve mitigated the wait but banfield and their team are terrible at customer satisfaction.
• BJ

  Bree Johnson

  Jan 7, 2026
  5.0
  We had a really horrible experience with our last vet, and decided to give Banfield a shot since we had a somewhat emergent situation with our dog. I feel badly about not getting the names of everyone, but wow the staff we interacted with were incredible. As many can relate, unexpected vet bills can be so stressful and they listened to our concerns and needs about our financial situation and did everything they could to honor that, without skimping on care for our dog. I am truly impressed with the level of care and concern and patience they all had from start to finish. I am truly grateful, and look forward to getting my wild black lab back to her goofy self

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