Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® – Vancouver East provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.6
182 reviews
5 stars
96
4 stars
19
3 stars
6
2 stars
16
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and long wait times for responses, both in-person and over the phone.
Staff Quality
While some staff members received praise for their kindness and professionalism, others were described as rude and unhelpful.
Appointment Issues
Numerous reviews highlighted difficulties in scheduling appointments, including long wait times and miscommunication about appointment details.
Wellness Plan Concerns
Customers expressed dissatisfaction with the wellness plan, citing hidden costs and feeling pressured into unnecessary treatments.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction with care while others reported serious issues and a lack of trust.
- CMCarol MonteroDec 31, 20255.0Muy buena atencion gracias
- GPGlenn PDec 11, 20251.0We needed a prescription refilled. Even with an appointment, we waited 2 hours for the dog exam. I would have preferred that they called and pushed back the appointment. They do the exam in another room away from the owner. All I heard from the vet was "She's fine". No questions or interaction by the vet. Lastly, they said they would order the prescription that day. It took over two days and multiple requests for them to order the prescription.
- LGLynn GurmunJul 20, 20251.0They have horrible response and updates. The Vet assistant we met in person was great with our cat. Very sweet and helpful. DR. Phillips was not great. We were told we need to get our cat to lose weight, while trying to figure out how much food that means it took weeks to get any response to our questions and I had to follow up multiple times to just be told "we will talk with the DR and get back to you" to then have to follow up again. The last straw is that I put in an order for my cats anxiety medicine earlier this week when we were down to the last 7 days of pills. I told the doctor we are down to 7 pills. They said the Doctor would be in the next day. Now we are down to our last two pills and I have yet to receive notification of the medicine being approved. Our cat gets violent when he does not have his medicine. This is so unacceptable especially since they are the ones that told us you cannot just stop giving the medicine to him as this one needs to be weened off. We are not happy with the services we have recieved. Edit:From what I have seen they follow the same script for bad reviews, sending you through a list of horrible suggestions that waste your time. There is no fixing this. You have lost a client and I will not be recommending or wasting my time with you further.
- SFShannon FrostMar 13, 20231.0Rude and unprofessional front desk personnel.
- PSPaul SluznisOct 2, 20215.0Was able to get right in,friendly from the start doctor can out and spoke in depth about my pets care.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pets does Banfield Pet Hospital Vancouver East care for?
We provide health and wellness care for dogs, cats, and small animals.
What are the main veterinary services offered at Banfield Pet Hospital Vancouver East?
Our services include preventive care, vaccinations, dental care, spay/neuter procedures, microchipping, parasite control, nutrition advice, DNA testing, end of life care, and more.
What are the hospital hours for Banfield Pet Hospital Vancouver East?
We are open Monday from 8:00 AM to 5:00 PM, and Tuesday through Sunday from 8:00 AM to 6:00 PM. We are closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency veterinary care?
No, we do not provide emergency services, but you can call us during hospital hours for urgent care advice and possible referrals. For emergencies outside our hours, please contact your local emergency hospital.
Can I schedule an appointment online or through an app at Banfield Pet Hospital Vancouver East?
Yes, you can schedule appointments through our website or by using the Banfield app available on iOS and Android.
What is an Optimum Wellness Plan at Banfield?
It's a preventive care plan that includes annual exams, vaccines, diagnostics, dental care, and nutrition consultations. It automatically renews yearly and offers discounts for treatments not covered by the plan.
How can I get remote veterinary advice from Banfield?
Clients with Optimum Wellness Plans can access 24/7 general pet care advice via Vet Chat™ on the Banfield app for remote support and triage.
Are appointments required at Banfield Pet Hospital Vancouver East?
Yes, appointments are required to ensure we provide quality care and attention to every pet.
What nearby pet-related retail options can I visit before or after my appointment?
PetSmart, a nearby pet store and service center, is close by and convenient for pet supplies and services on the same trip.
Which nearby dining options are available if I want to grab a meal around Banfield Pet Hospital Vancouver East?
You can visit nearby restaurants like Bellagios for pizza, Del Taco for Mexican fast food, or Popeyes Louisiana Kitchen for chicken dishes after your visit.
Are there convenient nearby services where I can relax or take care of personal wellness after visiting Banfield?
Yes, Massage Envy East Vancouver and Cypress Massage offer massage and skin care services nearby for relaxation after your pet's appointment.