Banfield Pet Hospital

Reviews

• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the death process. This 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• CM

  Carol Montero

  Dec 31, 2025
  5.0
  Muy buena atencion gracias
• GP

  Glenn P

  Dec 11, 2025
  1.0
  We needed a prescription refilled. Even with an appointment, we waited 2 hours for the dog exam. I would have preferred that they called and pushed back the appointment. They do the exam in another room away from the owner. All I heard from the vet was "She's fine". No questions or interaction by the vet. Lastly, they said they would order the prescription that day. It took over two days and multiple requests for them to order the prescription.
• SO

  Scott Oviatt

  Sep 21, 2024
  5.0
  The staff is very helpful and friendly. They care about your pet
• NA

  N. Arth

  Dec 21, 2021
  2.0
  The veterinarians they have on staff are great and they've managed my dog's various health problems for the most part. I don't think I'd sign up again for the wellness plan they have. We paid $78 a month and it didn't cover much. It might be worth it if you have a relatively healthy pet. Our dog was a rescue and had a lot of health problems from the start. The veterinary assistants who work the front counter need more training on dealing with a customer's loss of a pet. When my dog died and I called to let the clinic know and also arrange cremation, the girl I spoke to was insensitive to the fact that we had just lost our dog. Her final words before she hung up the phone were, "You guys have a good one." I know it wasn't deliberate, but think before you speak. Learn to have empathy.

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