Banfield Pet Hospital

Reviews

• VA

  Violet Agee

  Jan 5, 2026
  1.0
  I’m extremely disappointed with the care we received at this vet clinic. There were clear symptoms showing that something was wrong with my animal, yet those symptoms were completely ignored. Despite explaining the issues in detail, the vet insisted she was in “perfect condition” without properly investigating or addressing what I was seeing. The exam felt rushed and dismissive, and my concerns were brushed off rather than taken seriously. No tests were suggested, no clear explanation was given, and no plan was offered. Because my pet’s symptoms continued, I was forced to seek a second opinion elsewhere, where the concerns were finally taken seriously. It’s upsetting to have to advocate this hard for your pet’s health. Given the high cost and lack of proper care, I won’t be returning and cannot recommend this clinic to other pet owners. I have several animals that this has happened to.
• FH

  Fawn Hogue

  Dec 26, 2025
  5.0
  I believe his name was Sam, but i called him Alex throughout the appointment lol. He was incredibly caring and his bed side manner was nothing short of amazing. I was so upset about my digs condition. He has better bedside manner then the actual doctor did. He never interrupted me. As where the Dr constantly did. He made me feel like he understood my feelings
• LS

  Lauren S

  Dec 16, 2025
  1.0
  I only liked one vet doctor there but aside from that, if you love your pet take them elsewhere. At one point, my diabetic cat was there for a full day for blood sugar curve testing and they gave her insulin without feeding her the full meal I brought in and gave specific instruction about. In fact, they only fed her 1/8 of her prescribed meal portion. They were unappologetic when I called them about it. The customer service also sucks and the receptionists often don't convey accurate messages about specific reasons for vet appointments. For example my cat's very specific euthanasia appointment, that I was already very upset about, was scheduled as a consultation! It was stressful enough having to go through that but when I arrived the tech acted like they had no knowledge of the purpose for that appointment! What I have learned through my experience with Banfield is that they operate like an insurance company and try to milk as much money from pet parents who are already going through a hard time with their sick fur baby and, aside from just one doctor there, they do not prioritize accurate or optimal care for pets.
• RS

  Rachelle Shafer

  Nov 18, 2025
  1.0
  The care we’ve received at Banfield has been great. That being said - we had to say goodbye to 1 of our 3 pups this last weekend. Upon attempting to cancel her wellness plan I was told we’d have to pay the remaining balance since the plans are in 1 year increments. The fact that the cancellation terms are the same for deceased pets as living ones is horrific. The absolute greed and AUDACITY to charge clients for plans for their pets who have passed on is so disgusting. I am heartbroken to have to deal with something so frustratingly wrong while grieving my angel. This policy needs to change. Banfield gets more than enough money from these plans and services rendered in final months/weeks/days as is.
• NB

  Nate Best

  Nov 9, 2025
  5.0
  Huge thanks to the team for taking such good care of my dog, Gemma, after she was bitten today. They handled a scary situation with compassion and skill, got her stitched up quickly, and kept her calm. Grateful for the care and professionalism

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