Banfield Pet Hospital

Reviews

• RS

  Rachelle Shafer

  6 days ago
  1.0
  The care we’ve received at Banfield has been great. That being said - we had to say goodbye to 1 of our 3 pups this last weekend. Upon attempting to cancel her wellness plan I was told we’d have to pay the remaining balance since the plans are in 1 year increments. The fact that the cancellation terms are the same for deceased pets as living ones is horrific. The absolute greed and AUDACITY to charge clients for plans for their pets who have passed on is so disgusting. I am heartbroken to have to deal with something so frustratingly wrong while grieving my angel. This policy needs to change. Banfield gets more than enough money from these plans and services rendered in final months/weeks/days as is.
• NB

  Nate Best

  Nov 9, 2025
  5.0
  Huge thanks to the team for taking such good care of my dog, Gemma, after she was bitten today. They handled a scary situation with compassion and skill, got her stitched up quickly, and kept her calm. Grateful for the care and professionalism
• YP

  Young Park

  Oct 10, 2025
  1.0
  Terrible office experience. Unprofessional staff. Delayed notification without apology. Don't sign the yearly contract! You'll be trapped. Even if you don't like the service, you have to pay. They focus on extra sales instead of caring for my dog. It happened twice!
• ED

  Eris deLay

  Oct 2, 2025
  1.0
  Terrible experience at this office. Very unprofessional staff. The vet was condescending and not at all sensitive to the situation. Charged me the 80 office fee for literally zero help vet just said put your dog down with no prior information. Do not go here they just want your money.
• CE

  Carissa Enfield

  Sep 25, 2025
  1.0
  Not a fan of any of the Banfield locations near or around Vancouver (Including Salmon Creek). This was my second time giving Banfield a shot, only to be massively let down again. At the end of the day it's not about me - it's about the health and wellbeing of my pet. When that's not being met and I'm paying anywhere from 60-80 something dollars a month on just a membership, 100% NOT OKAY. My first poor experience with Banfield was back in roughly 2021. My cat Hendrix had been closing one eye so I took him in to have it looked at. During our appointment they did eye drops to access if his eye was scratched, it wasn't so they sent us home. Roughly a month or two later I took him back in and the doctor said to me "oh and by the way, I don't think his heart murmur is as bad as the previous doctor had thought" I WAS ASTONISHED to say the least. I notified her that this was actually the first I was hearing of it and how disappointed I was in their lack of communication that has a direct affect on my animals health. Fast forward to 2024-2025 - I took in a stray elderly cat. I decided to give Banfield a second chance unfortunately. I signed her up for the highest available plan at the time because I knew she needed a lot of help and was willing to pay and do anything she needed to ensure her comfort and happiness. From the get go there were EXTREMELY DISMISSIVE regarding nail cutting, skin issues, and not to mention their repeated misdiagnosis of where she may or may not have arthritis. I ended up leaving, going to a different vet clinic where we received help almost immediately and I continued paying for a useless service through Banfield (they have year long contracts). Mind you when I took her to the other clinic they notified me that my kitty's nails were so long they were curling into her pads. Now WHY on earth would a vet clinic lie about trimming nails?!? Its one of the quickest services, lies like this led me to believe they were being dishonest about other factors regarding my cats care. Also the skin issues Banfield told me was just dandruff - yeah that was an infection. My cat was at the Banfield clinic multiple times a month the first 3x months I had her. I would bring up nails and skin EVERY visit. I did reach out to Banfield regarding their malpractice, after speaking to a couple sassy and again dismissive people I was able to speak to a higher up who was kind. It was like pulling teeth trying to heard - they ended up refunding me for only 2 months of service despite the fact that they swindled me for a full 12 months. I accepted the agreement purely due to exhaustion from having to work with them however I did not think it was an agreeable amount what so ever. So for clarity - Banfield off Millplain, Near Vancouver Mall, and Salmon Creek are not advisable if you love and care for your pet.

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