Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Orchards is a new Dental Care location! We offer the same high-quality petcare as our traditional hospitals, but with a focus on preventive dental services for dogs, cats, and small animals.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
345 reviews
5 stars
210
4 stars
33
3 stars
16
2 stars
17
1 star
69
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, compassion, and thorough care for pets.
Communication Issues
Numerous reviews highlighted significant problems with phone communication, including difficulty reaching staff and lack of timely responses.
Service Delays
Customers frequently reported long wait times for appointments and delays in service, leading to frustration.
Mixed Experiences
While some clients had positive experiences, others reported serious concerns regarding care quality and communication, leading to a lack of trust.
- GOGDW OregonDec 9, 20255.0Been using Bandfield for over 16 years. 4 pets. Always great service.
- PHPam HustDec 3, 20255.0My little Millie girl has several health issues. But has been treated with kindness, love and respect from everyone.
- HJHaney JonesNov 29, 20255.0Brenn the vet tech and Dr. Jones were kind and gentle with my senior dog. Thank you both!
- LLLanaNov 25, 20251.0Good luck getting them to answer the phone. Very greedy company. They have more wellness plan members than they can actually take care of. So no one is every available. Unfortunately I'm locked in for a year.
- LLLeemayteaNov 14, 20251.0I had a healthy young Pomeranian. I put him on Banfield Medical for the first time. He's never had medical. They suggested that he had been vaccinated and stated that he was completely healthy. They Crushed his tranquia in the process of giving him the vaccine in his nose instead of understanding that this breed of dog has a naturally sensitive trachea. They were too forceful and crushed his trenchia, instead of thinking, let's go the other route, And give him the injection with the needle, this one is not working now. Now my poor little dog coughs every night, all night, and tries to clear his airway. Because of Banfield's lack of common sense, they won't take any action about it. But they did tell me they think he has a collapsing trenchia now. I wish I never brought him, my hearts breaks and I have a plan with them still because of the contract
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital's hours of operation?
Banfield Pet Hospital is open daily from 8:00 AM to 6:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer to emergency hospitals or specialty providers as needed.
What preventive pet health care services are available at Banfield?
Banfield offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan offered by Banfield?
It's a preventive care plan including exams, vaccines, early diagnostics, nutrition and dental consultations, with automatic annual renewal and discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule appointments online via their website or mobile app, with options for in-room, drop-off, and virtual visits for Optimum Wellness Plan members.
Does Banfield Pet Hospital provide veterinary care online?
Yes, Optimum Wellness Plan clients can access 24/7 remote general pet care advice through Vet Chat™ on the Banfield app.
Where is Banfield Pet Hospital located in Vancouver?
Banfield Pet Hospital is at 14405 NE Fourth Plain Blvd, Ste 124, Vancouver, WA 98682.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby places include Vancouver Smiles Dentistry for dental care, Starbucks for coffee, and MOD Pizza for a meal.
How can nearby places like Starbucks and MOD Pizza enhance my visit to Banfield Pet Hospital?
You can enjoy a coffee at Starbucks or grab a bite at MOD Pizza conveniently located nearby while waiting or after your pet's appointment.
Are there any wellness and beauty salons near Banfield Pet Hospital?
Yes, Great Clips and Sparadise Spa and Salon are nearby options for hair and beauty services if you want to relax before or after your visit.