Banfield Pet Hospital

Reviews

• MC

  Monique Carter

  4 days ago
  5.0
  Every time Zoe has and appointment we are always greeted with a smile 😁 and Zoe just loves the energy so so comfortable with all the staff look how Banfield hospital has taking care of Zoe she healthy because of the staff I love u thank you
• MG

  Megan Guevara

  Apr 22, 2026
  5.0
  Very nice and knowledgeable. No pressure to upgrade to additional services.
• JC

  Joshua Cromley

  Apr 6, 2026
  1.0
  Called to get a quote on shots for my dog and, before I could finish my sentence, the lady on the phone interrupted and started asking all the questions that I would have answered had she been patient enough to wait another 15 seconds. I'm good, no thanks
• LC

  Lori Carpenter

  Mar 25, 2026
  5.0
  When I arrived on 3/16 with my dog in pretty bad shape, she was in serious condition with losing her eye..she ended up needing an eye enucleation Lori at the front desk was absolutely amazing and went above and beyond to assist in getting me help in the right direction to get my sweet sweet Jubilee, her surgery that she needed urgently. The doctors on her follow up were absolutely amazing kind answered all my questions everyone at the front desk and all the phone calls and me asking questions they were absolutely amazing thank you so much and taking the time for my sweet fur baby and making me feel comfortable and asking any questions.
• AB

  A Brown

  Feb 4, 2026
  1.0
  I am beyond furious with Banfield. This is, without question, the most unprofessional and irresponsible veterinary experience I have ever had. I brought my three-month-old German Shepherd puppy to Banfield, trusting them with her life. They diagnosed her with epilepsy and put her on a seizure medication that could have been seriously damaging her liver and kidneys—without confirming the diagnosis properly. They made me believe my baby had a lifelong neurological condition. Her symptoms became so severe that I had to rush her to an emergency vet. That’s when everything unraveled. The emergency vet reviewed Banfield’s records and discovered that Banfield claimed they performed tests that they did NOT actually do. They said they had run bloodwork to check for toxins and other concerns—they did not. There was no toxin screen performed at all, despite toxins being the actual underlying issue. Even worse, there were abnormal blood results in her report that Banfield NEVER disclosed to me. This is not a small oversight. This is dangerous. On top of that, despite the fact that I am already on their wellness/insurance plan and pay $100 a month, Banfield charged me an unexpected $260 when I went to pick her up—without any prior notice or consent. Completely unacceptable. When I called to explain how serious this situation was and how unhappy I was, Banfield had the same veterinarian who misrepresented the care call me back. Instead of accountability, I received excuses, deflection, and straight-up gaslighting, being told I was wrong—despite documentation and confirmation from an emergency veterinary hospital. I would never bring my dog here again. I wouldn’t bring my dog here if someone paid me to. If you love your pet, please go somewhere else. My puppy suffered unnecessarily because of Banfield’s negligence, lack of transparency, and total lack of professionalism.

Frequently Asked Questions About Banfield Pet Hospital