Banfield Pet Hospital

Reviews

• CK

  Cynthia Kirby

  Dec 2, 2025
  1.0
  I normally have decent visits with my local Banfield in Silverdale, WA, but a fairly new vet just didn't sit well with me. Dr Sluys showed obvious fear when I brought in my rotterman. He's very astute and caught on to that fear, resulting in him being a bit more aggressive in her presence. (He is fine with the other vets). I had asked for her not to see that particular dog. I had other dogs that I brought in and she always seemed "meh" with them, quite unlike the other vets that spend time to learn about the pets being seen. Less than two weeks ago, I had to bring in one of my last dogs (#4 of 5) to be put down. When I learned it was to be Dr Sluys, I was VERY hesitant, but she was the only one that had time to do it so we didn't need to wait another day. Mind you, I've already been present when my three previous dogs had to be put down. I was used to the drill...take as much time as we need to say goodbyes, comfort the dog, the dog gets taken away to put the IV in (we opted to move this old dog as little as possible so they prepped him in the room with us). With the previous dogs, a sedative was pushed through to allow the dog to slowly fall asleep (usually a minute or so) before pushing the final drug. I was holding my small dog as she pushed the sedative and I watched as he yawned, and then I noticed his eyes immediately changed and his tongue dangled from his mouth. I looked over and saw that Dr Sluys was pulling the needle out of the IV. I questioned "Did you immediately push the euthanasia drug?" and she simply replied "yes." There was no time for us to hold him as he fell asleep for the last time in our arms. She robbed him of that and immediately went from sedative to euthanasia. I was absolutely mortified. I am so happy that I will NEVER have to deal with her again as I asked it to be put in our dogs charts to NOT let her see them.
• JR

  Jenelle Reynaga

  Nov 20, 2025
  5.0
  The staff here is wonderful. They are super nice funny, and care so much about every pet that walks through. They have monthly payment plans that are pretty affordable and covers about 90% of everything my puppy has needed. They are very accommodating when can be.
• GG

  Greg Grant

  Nov 19, 2025
  1.0
  I had an appointment scheduled and they called and I was unable to respond, when I called back I suggested they text these messages to avoid concern and the person who answered the phone was extremely rude about this and insisted this technology was impossible. It isn't, but also really unnecessarily rude about this.
• CB

  Cassandra Bedard

  Nov 8, 2025
  1.0
  Last July, I took my cat, Lily, in to see Dr. Thrasher at Silverdale, Banfield to get a care plan. When I took her in, I told the doctor she was not drinking water and was eating less and I was very concerned. They gave her fluids and took blood work (apart of the plan), and said the blood work came back normal. I wasn’t sure why she wasn’t drinking water and asked the doctor if I should/could still get her a care plan with this issue. They said I still should since the blood work was already taken (and would be charged for it), but if she still wasn’t eating/drinking, to call and they would prescribe her an appetite stimulator. The next two days, she still hadn’t eaten or drinken anything, and so the doctor prescribed an appetite stimulator. 15 minutes after taking it, Lily passed out, and I rushed her to the emergency vet. The emergency vert retook blood work and noted that she was incredibly dehydrated. The blood work indicated she had a UTI and high iron in her blood (which Banfield’s blood test did not find). Then an X-ray indicated she was constipated with a likely GI problem. After an entire day at the emergency vet, we took her home. We had two more days with her until taking her back to the emergency vet, in which she indicated the same issues, and she died. She died five days after taking her to the Banfield in Silverdale and signing her up for a care plan. According to Banfield policy, we cannot cancel the plan since her blood work cost more than the cost of the yearly plan, therefore we will have to continue paying for Lily’s care plan until next July. There’s no way to know if Lily would still be here if Banfield had done more. However, the entire process was incredibly frustrating and I would not recommend this hospital.
• DS

  Denise Stoughton

  Sep 26, 2025
  5.0
  My two chihuahuas have been enrolled in the pet wellness program for several years, and I'm so glad I signed them up! We have always had positive experiences at the Silverdale, WA location and I trust them implicitly with the care and well-being of my sweet Tula and Milo!

Frequently Asked Questions About Banfield Pet Hospital