Banfield Pet Hospital

Reviews

• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the process. I would leave them 5 stars. However, this 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• MH

  Mylaejah House

  Jan 26, 2026
  5.0
  From the very first phone call to the in-person visit, the care I received was incredible. A nurse who helped me (she has a scorpion tattoo) was so kind, patient, and genuinely compassionate. I explained that I was going through a lot and didn’t have enough this morning to cover the full treatment, even though the prices were very reasonable. Instead of making me feel uncomfortable or pushing financing options, she took the time to find real, practical alternatives that still ensured my dog got the care she needed while bringing the cost down. That meant more to me than she probably knows. Her love for animals truly shows, and it made a stressful situation feel manageable and supported. I’m so grateful for her kindness and will absolutely be a returning customer. Highly recommend this clinic if you want a team that actually cares — about both pets and people.
• ML

  Monni Livengood

  Jan 8, 2026
  5.0
  I recently adopted a cat, Moosh, who came in for a wellness check and to address a few health concerns. I was pleased with the service and thought everyone did a good job, Including the receptionist, nurse, and vet. Thanks Banfield team for taking care of Mr. Moosh!
• QJ

  Q John

  Dec 21, 2025
  5.0
  We stopped in the day after Thanksgiving because our pup had a loose tooth. We were traveling from Eastern Washington, and when we arrived, Connor greeted us with such a fun, welcoming attitude. He helped us get checked in and made the whole process easy right away. We met with the doctor, who took the time to walk us through our options clearly and thoughtfully. About three weeks later, we came back for our dog’s cleaning. Once again, the doctors and staff were incredibly friendly, explained everything upfront, and kept us informed every step of the way. We live a little over an hour away, but we’ll continue coming here because of the genuine care they showed our pup. Thank you for taking such great care of our dog. We truly appreciate you all. Happy holidays.
• VP

  Val P

  Dec 8, 2025
  1.0
  This Banfield location cannot retain staff. Every time I have to go here there are different vets, different techs, and different front desk staff. I am not happy with the care my sick dog recently received nor the communication from Dr. Leila Shetula. I told her it was impossible to administer liquid meds to my dog but that's still what she prescribed. I told her that a certain medication had previously been prescribed by other Banfield vets that worked for my pup, but she refused to prescribe it and didn't offer real alternatives. I do not recommend Dr. Shetula nor this Banfield location. If you can find someone else for your pet, I would!

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