Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Ballard provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
217 reviews
5 stars
152
4 stars
19
3 stars
9
2 stars
5
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, attentive, and knowledgeable, providing excellent care for their pets.
Communication Issues
Several reviews highlighted problems with communication, including unclear pricing, lack of follow-up, and difficulty in getting timely appointments.
Concerns Over Care
A number of customers expressed serious concerns about the quality of care, including misdiagnoses and inadequate treatment for their pets.
Accessibility
Customers reported difficulty in scheduling appointments, especially for urgent care, indicating that the clinic is often understaffed.
Pricing Transparency
While some appreciated the wellness plans, others criticized hidden fees and perceived high costs for services.
- EMElliott McMurray4 days ago1.0I do not recommend this practice if you have a job with non-traditional hours, want or need to schedule online, or an elderly cat with multiple health problems. When I have tried to resolve these issues, I have been met with passive aggression and just plain aggression. I have been told I’m not allowed to schedule appointments in a room to stay with my elderly “aggressive” cat. He is only aggressive here. Animals know stuff. I have been told I can’t schedule dental appointments online and that it says I can’t (it says nothing of the sort). I have been told I’m not allowed to drop off after 8 AM for dental appointments and regular appointments. Every time I schedule online, I get a call that they can’t actually honor that time and am forced to reschedule. This would all be irritating if I worked a job with normal hours, but I don’t, so it’s far past irritating. I am not able to bring my cats in at the whim of this practice and hold my job. Make your own choices, but all of this behavior has made it loud and clear to me that they do not care about you or your animals. Or perhaps they only treat their trans clients this way. Who knows. It’s a bummer my cat probably won’t be getting the teeth cleaning I already paid for with my plan. What a shady business practice. Heart of Chelsea is nearby and only costs a little more. They will treat both you and your pet with respect.
- RSRachel D SeitzDec 19, 20255.0I've been a client at Banfield Pet Hospital in Ballard for quite some time, and they've supported me through various stages of pet care. They've been incredible in helping me manage my diabetic dog and also welcoming my new puppy. The staff is always friendly, knowledgeable, and thorough in their explanations. I really appreciate the transparency in pricing, which helps me plan financially for my pet's care. Plus, the Banfield app is super convenient for accessing records anytime. Overall, I highly recommend them!"
- JJJonOct 24, 20255.0Came in for my cat and had a wonderful experience. Cal at front desk did a great job at explaining what to expect and give me options in scheduling. They took care of my cat at a very fast rate and I'm so thankful to cal and the staff here. Would definitely recommend this place and staff to anyone.
- MEMegan EdmistonOct 8, 20255.0I am so appreciative of the team at the Banfield Ballard location. I have been to a few other locations and did not have the same experience, but the team in Ballard is truly phenomenal. Every vet tech I have worked with has been so kind and accommodating. Dr. Robinson has been extremely thorough in her care of one of my aging cats. I have felt listened to and recommendations never feel pushed or ludicrous. They are transparent in their pricing, have nearly always been able to fit me in or move my appointment. I am extremely grateful to the whole team there.
- DCDavid CarsonSep 15, 20255.0They were so prompt when I came in with my new kitten. They were so very attentive and gentle with her. It was a very comforting experience.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet services does Banfield Pet Hospital in Ballard offer?
Banfield Pet Hospital provides general services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spay/neuter, end of life care, and DNA testing.
What are the operating hours for Banfield Pet Hospital in Ballard?
Banfield Pet Hospital is open Monday to Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield provide emergency care services?
Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice. They may refer you to an emergency hospital or specialty providers if needed. During non-hospital hours, contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans® can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It automatically renews each year unless paid in full at enrollment.
How can I schedule an appointment with Banfield Pet Hospital in Ballard?
You can schedule an appointment online through Banfield's website or via their app available on both iOS and Android. Appointment details and quick links are provided on their site.
Is Banfield Pet Hospital wheelchair accessible and welcoming to LGBTQ individuals?
Yes, Banfield has wheelchair accessible restrooms and welcomes LGBTQ individuals, ensuring an inclusive environment for all clients and their pets.
What nearby places can visitors check out before or after their visit to Banfield Pet Hospital in Ballard?
Nearby, visitors can explore Bros Teriyaki, a Japanese restaurant; BurnCycle Ballard, offering cycling classes; and Huntington Learning Center for educational services. These spots provide dining, fitness, and tutoring options close to the hospital.
Where can customers find convenient services near Banfield Pet Hospital in Ballard?
Customers can access convenient services such as Spirit Gas Station for fuel and auto needs, Skagit Bank for banking and ATMs, and UPS Access Point location for courier and delivery services, all within close proximity to Banfield Pet Hospital.
What fitness and wellness options are available near Banfield Pet Hospital in Ballard?
Nearby fitness options include FIT36 - Ballard gym, The Cycle Sanctuary offering cycling classes and nutritionist services, and BurnCycle Ballard, providing active life activities.