Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Aurora provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
194 reviews
5 stars
120
4 stars
29
3 stars
11
2 stars
3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Feedback is mixed regarding staff interactions; some customers praise the caring and knowledgeable staff, while others report rude or unprofessional behavior from certain veterinarians.
Communication Issues
Many customers expressed frustration with poor communication, including difficulty reaching staff, lack of timely updates, and unclear information about services and pricing.
Wellness Plan Concerns
Numerous reviews criticize the wellness plan for being overpriced and not covering expected services, leading to feelings of being misled or pressured into purchasing.
Quality of Care
While some customers report positive experiences with the quality of care for their pets, others have raised concerns about rushed appointments and inadequate attention to serious health issues.
Appointment Availability
Customers frequently mention challenges in scheduling appointments, citing excessive wait times and difficulty in getting timely care for urgent issues.
- KHKristyn HuffmanOct 14, 20251.0Dr. Cantrell needs to learn how to speak with humans properly. I dropped off my dog for an arthritis injection and labs. Dr. Cantrell calls me to yell at me about my dog's heart murmur. I never brought up the murmur nor my questions about an echo to Dr. Cantrell. She had obviously read a note from another doctor at a different location, and she decided she hated me and needed to yell at me before ever getting on the phone with me. I did not ask Dr. Cantrell anything regarding my dog's heart, yet she still felt the need to argue with me and yell at me about it. Didn't ask you, Dr. Cantrell. I suggest you work on speaking to people first, then you can work on being a professional while clocked in at your job. Update: I confirmed in the records, 2 years ago Dr. Cantrell did a routine dental cleaning for my dog. When she called to tell me the price, I asked why the price was so high. Her response was "I don't know". I then said I don't have $1200 just laying around, to which Dr. Cantrell responded "well then you better start scrapping those pennies together". Just horrible for a doctor to speak to people like that, especially while at their place of employment.
- DEDan EylerOct 8, 20255.0I have a senior dog that I have been taking to the Aurora Banfield for 15 years now. Dr. Cantrell, Sheena and the whole staff are so good with her. They really go above and beyond to care for my dog Mojo! The last time I was in they even went so far as to give her a brush because she was shedding her summer coat. Having a dog that age can be a lot but thanks to the staff she is a happy healthy pup!!
- AAAngieOct 4, 20251.0I would go to a different Banfield if you can, I prefer the Ballard Banfield Hospital. I have the wellness plan and just moved to the area. This Banfield is excessively busy and clearly are accepting more than they are able to handle. The staff is very nice and as helpful as they can be, but I felt that because there was too much going on every single time I brought my pet in, the main doctor was rushing through our phone calls and unconcerned despite concerning and bad circumstances (which I now know WERE serious!!). I don't feel like I got the care I should have for $85 a month plus diagnostics costs. They didn't really take me seriously and now I am dealing with the repercussions at a local ER. Ballard Banfield went above and beyond, I would recommend them instead!!
- ALAmy Broken legSep 15, 20255.0My dog Stella and I have always had the best interaction with anyone at Banfield. Stella has been going to Banfield since she was 3 weeks old. She is now 10yrs. old. She's half Staffy, quarter Dachshund and quarter Rat Terrier. She's a small dog.
- WWWhysoseriousSep 9, 20251.0Don’t go there they are just gonna cancel your appointment anyways. Waste of my time. Had to reschedule my work for this visit and they just call in the morning wake you up and say they can’t take in your pets. Why am I paying $70 a month for this?
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours for Banfield Pet Hospital on Aurora?
Banfield Pet Hospital on Aurora is open Monday through Thursday from 8:00 AM to 6:00 PM and closed on Fridays, Saturdays, and Sundays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, please contact a local emergency hospital.
Can I schedule an appointment online for my pet at Banfield Pet Hospital?
Yes, you can schedule an appointment online via Banfield's website or app using the provided scheduling links.
What preventive pet health care services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as preventive care.
What is included in Banfield's Optimum Wellness Plan?
The plan includes annual preventive care such as full exams, vaccines, early diagnostics, nutrition consultations, dental care, and it automatically renews annually unless paid in full at enrollment.
Is there online or virtual veterinary care available through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote veterinary advice and triage support through Vet Chat on the Banfield app, and virtual visits are available for plan members.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits for Optimum Wellness Plan members.
What are some nearby places of interest to Banfield Pet Hospital on Aurora?
Nearby places include PetSmart for pet supplies and grooming, Asian Food Center for groceries, HK Dim Sum and Niku Feast Yakiniku for dining, and Ten Kicks Gym for fitness.
How can nearby PetSmart complement my visit to Banfield Pet Hospital?
You can conveniently visit PetSmart next door for pet grooming or to purchase supplies before or after your pet's appointment at Banfield.
Are there dining options near Banfield Pet Hospital where I can eat while waiting?
Yes, nearby dining options include HK Dim Sum, Green Leaf Vietnamese Restaurant, Niku Feast Yakiniku, and Kiki Bakery for a variety of meals and coffee.