Banfield Pet Hospital

Reviews

• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the process. I would leave them 5 stars. However, this 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• EO

  Emily O'Bryant

  Feb 7, 2026
  5.0
  I go here all the time and I’ve always had excellent service here and the vets are always knowledgeable no matter which one I get I kind of have a medically, complicated golden retriever and I can always count on this place to be reliable. I also have my dog on the senior Banfield plan and it really saves me a lot of money since he’s medically complicated I can’t really get insurance on him so this has been a lifesaver for my wallet. Highly recommend this vet.
• SM

  Salon McQueen

  Jan 20, 2026
  5.0
  Banfield has been taking care of my pets for some time now. It’s always fantastic. Today’s visit was no different. Dr. Stephenson was great. And Kayla was very helpful and knowledgeable.
• VW

  Vivi Wu

  Jan 19, 2026
  1.0
  Worst Banfield I have ever experienced. Do not trust them with your pets. I called at 4:03 pm to confirm the location because it was very hard to find. I was told they had parking and that the clinic was on second floor on a back street. I arrived with my dog at 4:11 pm. This was our first visit. The location was genuinely difficult to locate, and no one mentioned there was a strict 10 minute late policy. The front desk staff member, Alex, told me I missed the appointment because I was one minute past the 10 minute window. There was no flexibility, no empathy, and no attempt to help, despite knowing it was my first time and that I had just called for directions. Customer service was dismissive and unprofessional. If they are this rigid and uncaring with pet owners, I would not feel comfortable trusting them with animal care. Always trust the Yelp reviews. This place is exactly as bad as people say.
• JC

  J clawson

  Jan 14, 2026
  1.0
  DO NOT GET THE WELLNESS PLAN. This company is money hungry and over charges for EVERYTHING. They want a 1200 dollar cancellation fee for just getting vaccines and parasite prevention because of “services provided” ABSOLUTELY RIDICULOUS. “Free office visits” How about lies. After spending so much every month for mediocre care, just to be met with extra charges. I will never recommend this company to anyone and I am sad that I even signed up for that program. Go to a regular local vet. Do not support this awful company. You will spend less somewhere else.

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