Petco

4.3
940 reviews

About

Pet StorePet supply storePetco
Visit your Richland Pet Store located at 2927 Queensgate Dr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2927 Queensgate Dr, Richland, WA
99352-9101, United States

Hours

Reviews

4.3
935 reviews
5 stars
559
4 stars
217
3 stars
85
2 stars
21
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised the friendly and helpful employees, others reported rude or unhelpful interactions.

Grooming Services

The grooming staff received high praise for their care and skill, with several customers expressing satisfaction with the grooming of their pets.

Product Availability

Customers noted a good selection of pet supplies, but there were complaints about stock issues and the availability of specific items.

Store Conditions

Some reviews mentioned cleanliness and organization issues within the store, affecting the shopping experience.

Aquatic Section

The aquatic section received negative feedback regarding the health of fish and the lack of staff assistance in that area.
  • JR
    Jaspe Rodriguez
    2 days ago
    5.0
    love it! always have my criçket needs for my geckos! thank u! for ur friendly customer service. every cashier is amazing!
  • LA
    Lynn Affleck
    Jan 1, 2026
    5.0
    This is my main Petco store for all of my canine needs. It's always well organized and the staff is always friendly.
  • CM
    Chavon Mckenzie
    Jan 1, 2026
    2.0
    They always short me on my crickets. I always end up paying for more than they actually give me.
  • TG
    Tina Garza
    Dec 23, 2025
    2.0
    I went into your store on 12/23, with the intention of using the remainder of my e-gift card. When I approached the cashier (Andi) to see if she could let me know the balance, as I could not figure it out on your app, she had to ask a supervisor to help. When the supervisor came up, she scanned the barcode, but it would not give her a balance. She told me that it did not have a balance. I walked away knowing that I had not used the entire $100 before, so then I found a number to call to get the balance. I had a remaining balance of $46.93 left on the card. When I went to purchase my items Andi, was there to check me out, she was nice, but I did not like the fact that she kept touch her septum piercing and drinking from her Dr. Pepperwhile she was ringing me up. You should definitely have a better way for customers to look up gift card balances, or your associates should have known
  • ML
    Molly Lindbloom
    Dec 21, 2025
    5.0
    This review is for the amazing groomers there. Lex and Julies you guys are amazing!! You did such an amazing job with our Goldendoodle Woody and standard poodle Buzz that I would want you both to continue grooming them forever!! We love their haircuts so much and they look so good!! Please continue with the amazing work and we will continue to bring them back for every groom!!

Frequently Asked Questions About Petco

Does the Petco Richland location have a vet hospital?

No, Petco Richland does not have a full-service vet hospital.

Does Petco Richland offer vaccinations?

Yes, Petco Richland provides vaccinations.