Petco

4.3
930 reviews

About

Pet StorePet supply store
Visit your Richland Pet Store located at 2927 Queensgate Dr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2927 Queensgate Dr, Richland, WA
99352-9101, United States

Hours

Reviews

4.3
925 reviews
5 stars
553
4 stars
217
3 stars
85
2 stars
18
1 star
52

What are people saying?

AI-generated from recent customer reviews

Grooming Services

Customers praised the grooming staff for their kindness and skill, particularly highlighting specific groomers who provided excellent care for pets.

Customer Service

Feedback on customer service was mixed; while many praised the staff for being friendly and helpful, others reported poor experiences with rudeness and lack of assistance.

Product Availability

Customers noted a good selection of products, but there were complaints about items being out of stock and difficulties in finding specific products.

Store Cleanliness

Several reviews mentioned issues with cleanliness, particularly in the aquarium section, with reports of dirty tanks and sick fish.

Pricing Concerns

Many customers found the prices to be higher than expected, leading to some dissatisfaction regarding value for money.
  • PS
    Phil Starkey
    Nov 11, 2025
    5.0
    There is a vast selection of items for our cats. The best part is the service. We appreciated the caring and knowledgeable person at checkout.
  • NB
    Nancy Ballard
    Nov 7, 2025
    5.0
    I always find the dog food I am looking for and employees are helpful and friendly.
  • TB
    Terry Broussard
    Nov 5, 2025
    5.0
    If I need something for my dogs or cat, they always have it!
  • PL
    Patricia laura Pisfil santa cruz (Laura)
    Oct 30, 2025
    5.0
    Una tienda ordenada, con mucha variación, personal atento y amplio local.
  • CR
    Caytlin Randall
    Oct 24, 2025
    1.0
    This review is solely based on the grooming portion of Petco. I was just in line watching one of the groomer ladies aggressively brushing a black and white poodle dogs face and ears, not being any type of gentle with the dog. I don’t know her name, but I think she was Asian, had black hair tied up in a bun or pony tail. The other two groomers were being gentle with their dogs and you could tell the dog she was working on was uncomfortable. I’m calling management

Frequently Asked Questions About Petco

Does the Petco Richland location have a vet hospital?

No, Petco Richland does not have a full-service vet hospital.

Does Petco Richland offer vaccinations?

Yes, Petco Richland provides vaccinations.