Banfield Pet Hospital

Reviews

• AS

  Anya Shields

  Dec 24, 2025
  5.0
  ❤️
• KM

  Ke'Aolani McDaniel

  Dec 12, 2025
  1.0
  I scheduled my appointments online weeks in advance and specifically noted that I needed a flight certificate. The day before my visit, the front desk called to confirm my appointment and what it was for. Despite this, when I arrived the next morning, I was informed that no veterinarian on staff could complete flight certifications and that nothing could be done. This should have been communicated to me well before my appointment so I could’ve made other arrangements. The short-haired blonde woman with glasses was the only person who showed any initiative. She made multiple calls and managed to find two clinics that could accommodate a same-day appointment. Her effort was appreciated. However, after being told they could not perform the service I requested prior, I also called around for appointments and rearranged my schedule. At that point, I no longer felt that I could trust them to do so. After many years with this insurance, I will be canceling my account with Banfield, as this is not the first time they have made a significant error.
• SC

  Stephanie Cramer

  Nov 6, 2025
  5.0
  I’ve been going here for years for my cat Chloe and this is the only location I really trust. She recently was diagnosed with kidney failure and they (specifically my doctor John Haines) has been amazing with teaching me how to give the IV, giving me solutions like the senior plan to help me save money and only recommending certain tests to be done for her that are necessary so we can spread out all the things the plan covers. My doctor Dr Haines is so great- he’s been transparent from the beginning, makes me hopeful and generally cares about the pets he sees- and you can tell! I would recommend him to anyone who wants someone they can trust and ask 1000 questions to and he will be able to give you information without explaining it in a way that you can’t understand.10/10! I also came in today to get some supplies for Chloe as she was out of IV fluid and some other things and the new manager here is amazing! I didn’t get her name- but she was able to get my meds approved for my cat way earlier than planned- originally 2 hours from time I called (I needed them sooner or I’d be not able to come in till a different day) and she called me back and let me know she found a doctor and got them approved! Most employees won’t bother to go the extra mile, and she did and I bet she’s like that in so many other ways as a manager. She even sent me home with an ice pack to keep my sedating medicine cold as I wouldn’t be able to get home right away and it requires refrigeration. She was super kind and friendly and if I wasnt already a customer- she’d be the reason I would come back to this location! Please keep her :-)
• MB

  Maricar Bouvier

  Oct 2, 2025
  5.0
  My pet, is always anxious and nervous at the vet, but Dr. Haines at Banfield Pet Hospital was very kind and reassuring to me throughout the visit. My dog recently had his teeth cleaned and went under anesthesia, and I was worried, but Dr. Haines explained everything clearly, answered all my questions, and helped me feel at ease. My dog did so well and had no side effects after the procedure, which was such a relief. The staff were also wonderful — they checked in with me before and after the procedure, kept me informed, and made sure my pup was doing okay. I’m so grateful for the care and support they gave both of us. Highly recommend Dr. Haines and the entire Banfield team for their compassion and follow-through. 🐾❤️
• TE

  Tina Eng

  Sep 24, 2025
  1.0
  I called in the morning with a concern about my cat. I was told I’d receive a call from a vet today. It’s 6:30 pm and no one has called.

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