Banfield Pet Hospital

Reviews

• AL

  April Luquin

  Jan 4, 2026
  1.0
  If I could id give zero stars. When I started going here 7 years ago it was a good place. They have seen my girl for 7 years. This last visits with them though blew my mind of how awful an office can be to their pets and family. My pup was urinating blood and multiple times when urinating she would cry. I brought her to banfield. They charged for and office visit and a urinalysis completely understandable. Urinalysis came back no issues no crystals no bacteria. I asked what the next step was the girl on the phone said we can put her on a food diet see if that works or we can do xrays for 300 or we can do ultra sound for $6,800.00 I was blown away I had to repeat it I said 6800 or 6-8 hundred she repeated 6 thousand 8 hundred I was like wow! Thats crazy. So we tried the diet and a follow up appointment when we brought her into the follow up appointment her appetite had declined so we asked for an xray they then quoted my husband 600 for a normal xray and 800 for and advanced xray. We said thats not what was quoted over the phone. So instead we had her see the Dr for just a normal follow up. The doctor said he did an over the belly ultrasound and he sees sediment and just keep her on the diet when the office staff called me to talk yo me about it they were very rude i had to ask to speak to the doctor because of how they accused me of not giving my dog ear meds which I was doing it [this was a issue she was having on top of her bladder issue] . And come back in for a follow up in 2 weeks to check her ears and urinating problems . Paid 355 at my first appointment 355 at this appointment. 2 weeks came around my dog has lost substantial weight I got to check her in and the nurse came to do an intake and asks questions as if we've havent been their for this same issue in the past month and a half. Talking about a urinalysis and how long has this been happening. I was mind blown! My thought was what the heck is going on. Then when they call me to say that a urinalysis is not necessary (yeah because she already had one) they then say let go with the xray it will be 400 dollars now a different price I was again lost for words how may different prices for xrays do they have? They also said they wanted to do a blood panel... why wasnt this done in the first appointment I dont know. I said ok to the blood panel and if the blood panel shows nothing we will go with the xray. Dr Gray calls me to tell me the blood panel looks fine and our next step is an xray for 400 or a ultrasound I said I dont have 6800 for an ultrasound she said 6800? No one said it was 6800 I said yes and TRIED to explain my conversation but Dr gray kept cutting me off and gas lighting me as if I was crazy saying they would never say 6800 maybe 1000 but not 6800. I at that point told her to talk to my husband and to call him because I didnt want to deal with her and hung up on her. She never called my husband so my husband called in to see if we can pick up our pet and the office staff kept picking up his calls and hanging up. So finally we got through and we were able to get our pet back after paying ANOTHER 355. Called another well reputable vet and they quoted us 80 for a ultrasound! The other vet in one day found that my pup has a bladder tumor in a spot that cant be removed and their are meds she can take to keep her comfortable for the next few days or weeks until its time for us to say good bye. Banfield had my pup suffering for more money. NEVER AGAIN! If you dont want to get taken advantage of find a vet that cares about your pet and your family not the dollar signs.
• JY

  Jennifer Yoon

  Dec 30, 2025
  1.0
  Vet Staff was unprofessional and very impatient. Unfortunately, I think the doctors are great, but my experience with the NURSING staff (front desk) at THIS location was disappointing. They appeared unmotivated disengaged and easily upset, and I felt that basic professionalism and attentiveness were lacking. Communication was extremely poor task, felt rushed calls, felt they were lacking of detail. I’d expect a veterinary staff to be proactive, organizing and compassionate in this visit did not meet those expectations and I hope that management addresses accountability and customer service standards moving forward.
• AA

  A. A.

  Dec 28, 2025
  1.0
  Every single time I have had to call this place for our dog to get an appointment or to get a prescription refill or anytime I’ve had to show up at this location has typically always been on a weekend and anytime that we have to do anything here we unfortunately have the displeasure of dealing with a receptionist by the name of Sierra. She is rude, condescending, disrespectful, far from professional, and extremely far from courteous. When you ask, what did she say at the counter because she talks so quick and sometimes quiet and you happen to be hard of hearing from your time in the military she shouts it back at you in an extremely disrespectful tone as if she is saying, how dare you make me say it again. When confronting the situation asking why nobody has called us back to let us know that the doctor is out of the office until Monday when we left a voicemail on Wednesday and it is now Sunday she says it is not our job to call you back. It is your job to have patience. Do whatever you can to avoid this place and take your business to another veterinary clinic that actually cares about your pets and care cares about customer service
• MM

  Michael MacDowell

  Nov 12, 2025
  5.0
  Staff, nurses, docs are phenomenal. They love it when Gigi and Bodhi come in. They treat as their own. 100% recommend this hospital.
• AB

  Allissa Britten

  Sep 25, 2025
  1.0
  My services started out great! I went there with all 6 of my animals, 4 dogs and 2 cats. They got us signed up on their plan that you pay monthly over a years time to include all of their shots, getting fixed and discounts on other services or medications. We'll in the last 6 months the service has been a 180. My lab had a growth on her foot that I took her in for. I did let them know that i did not want them to biopsy it we just needed it removed because it was split open and causing her discomfort. They were not happy about the idea that i did not want to biopsy it and it seems as the tone changed. They looked at it, took pictures and I was told they would get back to me to schedule the removal of the growth and they handed me a paper prescription to fill somewhere else (the point of the plan that I pay monthly for is you receive a discount on prescriptions when filled with them.) A couple weeks go by and I have not heard anything so started calling a couple times a week. I even went in there for a different animals apt and asked again and was told they would leave a note for the doctor. A few months go by I easily called weekly and so did my husband with no answers. About 4-5 months in they finally called with an apt for 1 month out.... my dog has been living in a cone this entire time so she doesn't lick her foot/growth. Whatever, at this point I am thankful we have something scheduled. Then on a Saturday when her apt was set for that next Monday I received call saying that they do not think they are skilled enough to do the procedure and that I would need to go to a different vet to get service for her! Are you kidding me!! 6 months of waiting trying to get my dog help and 2 days before you have No one employed who is qualified enough.... Today I just called about my cat who is limping and favoring his right hip/foot and I was informed that if I brought him in they would most likely send him off to the emergency vet. So other then getting your animals fixed, shots or their temp taken i highly do not recommend. I pay them hundreds of dollars a month to not get help when it is actually needed and to have to pick up animal prescriptions at safeway.. This post is only referring to the location across from the south hill mall I would like to add. I am taking my lab to a different location in hopes for any kind of service.

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